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How can the FFC possibly force Verizon to provide the service I've paid for?

So it seems that Verizon is quite fond of giving their customers alot of bullshit and runaround in order to avoid providing the service they claim to be selling. After spending a TORTUROUS full hour of my time speaking with a customer service rep AND paying an ADDITIONAL $30 to continue having phone service I STILL don't have what I paid for, and customer service will not accept a third call from me today. SO, I have gone ahead and filed a complaint with the FCC. I didn't feel the need to make this a community discussion, but evidently this is the only way to inform this god awful swindling sleaze-ball company of my discontent.

Here are the details of the complaint I have presently filed: "I purchased an upgraded smart phone and added a $70 card for unlimited talk, text and 4 gigs of data usage. I was NOT moved on to the $70 plan printed on the card I purchased and was additionally billed for every call, text and data transfer until my previous $20 overage balance was reduced to nothing. When I spoke with their customer service, I was told that they would fix the error if I paid an additional $20. I purchased ANOTHER $30 card(the location I was at only had $15 and $30 increments) and added it to the phone. I called BACK customer service to make sure I would no longer be charged for the unlimited service I paid for. As it sits at this moment, my account says I have unlimited talk and text, BUT my data is next to empty AND the overage balance is UNDER $1. In summary: that's $70 for the plan I wasn't given, $20 for the charges I wasn't supposed to incur, and $30 for the extra money they insisted I pay to continue service."

Does anybody SEE this?!?! I PAID $70 for unlimited talk, text and 4 gigs of data, period. That should be the end of it, I should HAVE that right now and not be fighting to GET it... What I have RECEIVED is billing through $20 that should not have been touched. I then had to ADD $30 MORE and I STILL don't have data reflected on myverizon AND the dollar balance on my account is under $1. So instead of paying $70 for unlimited talk, text and 4 gigs, I have paid $120 for unlimited talk, text and ZERO data AND an almost empty overage balance.

Comments

bastion

It costs this company next to NOTHING to run the equipment they already own. The ONLY thing billing has to cover the cost of is the paychecks of their employees, but because of the INSANE and EGREGIOUS level of insurmountable GREED of your filthy managerial scum sucking bosses it works out that everybody must pay and pay endlessly for NOTHING. Literally: For AIR. THE VERY LEAST this company could POSSIBLY do is to SIMPLY DELIVER THE SERVICE THEY PROMISE FOR THE COST THEY CHARGE.

pherson

If you talked to customer care the way you talked to us in here I see why your calls arent going thru. Perhaps go into a verizon store for help with your prepay account.

Best wishes.

bastion

If I had done that, you may actually have a point on that. I don't start out this rude, I GET to this point after having to repeat myself over and over and over to NOT be acknowledged and dumped onto automated services that don't work. I don't know about you, but an hour of my life is fairly significant. That's an hour of my life which I've spent and will never get back and which STILL hasn't resulted in being credited with what I specifically paid to have.

I PAID for a service. I shouldn't have to storm a labyrinth of nonsense in order to GET the service I paid for. I shouldn't be charged $50 ON TOP of the service I paid for in order to STILL not have the service I paid for. I shouldn't have to spend 2 gallons of gas and an additional 2 hours of my time JUST to visit a Verizon store(not including however long THAT would take to complain about this while being there) in order to chase them down for the sake of collecting their end of the transaction from them... They've literally just eaten $50 in the process of NOT giving me the $70 plan I bought. I work my ass off for $50. Please, explain to me exactly WHY I should have to be nice about this? I'm being (removed) and receiving guff for not taking it with a smile.

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bastion

Also: you're illiterate. My calls aren't the problem. I'm missing 4 gigs of data and $50. All that takes for Verizon to give it back to me is to punch some buttons. They've turned my hard work into digital NOTHING and aren't even fair enough to actually DO what they said they were going to in exchange.

jroeder

And if you think it costs Verizon "next to NOTHING" to give you service you are sadly mistaken. You can google how much it costs Verizon to repair and maintain the towers to give customers signal. It is more than a pretty penny that's for sure. And your issue is very concerning to say the least. I can see why you'd be upset but being a jerk to reps will do nothing to help your issue. You are in the right to be upset but it's how you handle it that is getting you nowhere. Honestly if you are using pre-paid service I would use Straight-Talk, buy a Galaxy Centura that runs off Verizon towers and be done with it.

bastion

Again: I don't start out this way. I don't TALK this way, but when I've been patient and polite on the phone for a FULL hour, and they STILL don't fix my problem, and I call back and get a robot voice telling me to go online... I'm going to vent. You see?

When I say it costs next to nothing, what I mean is that price fixing is occurring at the highest levels by financiers who have a monopoly on literally everything for sale. There's no REAL WORLD value behind the costs. That wasn't the focus of this complaint because I've fully accepted that the vast majority of society is far too fluoridated and indoctrinated to have critical thought processes. I'm sorry for mentioning it because the problem is bigger than the imaginations of anyone who will read this.

What I want to focus on is the end of the line robbery occurring in my immediate, direct experience in this moment where my account should rightfully have 4 gigs of information and $50 credit waiting for me because I paid for it. I live in the sticks. I LIKE it out here away from the metropolitan taxpayer zoo. I HAD a (removed) phone from (removed) when I moved out here and frequently wouldn't GET incoming calls. When they actually DELIVER the service I normally pay for, I'm not dissatisfied. I achieve communication. It's pretty cool... but since I've gone ahead and upgraded to a smart phone they've withheld the service I've paid for and charged me $50 for NOTHING at all. That's THEFT. Flat out.

How I handle it??? You mean by being polite on the phone while they explained to me that I would have to pay an additional $20 AFTER the $20 they falsely charged me in order to have the plan I already paid for? You mean when I went ahead and withheld every thought in my head to call them out on how messed up that is, and actually went into that store, and bought that card, and added it to my phone, and waited politely AGAIN? You mean when I discovered that not only was the issue STILL not resolved, but the balance on my account shows less than a dollar, and I tried to call back yet again only to be told to go online where NOTHING on this site puts you in contact with anyone who will actually DO anything to resolve ANY sort of issue?

I believe I have every right to be as rude as I like at this point. This is NOT how a legitimate business operates. I shouldn't even be replying to you. I shouldn't be pissed off and missing money/data as I'm here holding the receipts. I shouldn't be forced to make this whole day about hunting down a legitimate person within the company in order to collect what I paid for. There's a product on the shelf with an advertised service. I paid the money... I should have the service... and I shouldn't be charged extra money in order to fund their inability to deliver it.

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Verizon_Support

Bastion,

Thank you for reaching out to us. I am sorry to hear that you are having trouble with your prepaid service. We certainly want you to get waht you have paid for. Being that we work on the post-paid end of the operation it would be best to reach out to our prepaid department at (888) 294-6804. They should be able to review everything and make sure that all charges are put in correctly. Please keep us updated.

Thank you,

TonyG_VZW

Follow us on Twitter @VZWSupport

Ragdoll_Knight

Maybe you should not have prepaid.

Jax_Omen

Strong this. If you're rude to a rep, they will NOT make any effort to help you, they just want you off the phone.

Be polite, you'll get far more, and far better, help.

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