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why so difficult verizon

wireless customer service is terrible, you can't email and the chat function is always busy.

my credit for every 2 years appears to be gone, as well as the program too. what is the incentive to get me to switch my iphone 4 with unlimited data to new tier program....a credit if I trade in my old phone. geez. Verizon's websites are horrible to navigate and to find what you are looking for without it being confusing or vague. I am still waiting for all those new channels with fios I was promised, and fios never adds it takes away. I used to be a Verizon lover but the romance is over. I will look at the other carriers because Verizon is not a customer support friendly company.

Comments

B33

F.Y.I. email from them has been gone for a While now.. Calling in or chat is the only way to get a hold of them that way here on the Forum the Verizon Reps ask and answer Questions so there is a chance they could help you that Way..

Here's the Phone Numbers:. ( 1-800-922-0204 ) by Land Line ( *611 ) Via Mobile...

tikibar1

The New Every Two program also has been gone for a while now.

In addition to chat and calling, users also can visit their local Corporate store, or contact Customer Support via Twitter, Facebook, or Google+.

B33

The New Every Two program also has been gone for a while now. ))) Unfortunately :smileysad::smileysad: true I could of had a New phone by Now a New Moto X

mousepain

try tmobile or sprint

rustycat

*In addition to chat and calling, users also can visit their local

Corporate store, or contact Customer Support via Twitter, Facebook, or

Google+.*

why should have to travel to a store, use social media if I don't want to

use those avenues ....Verizon and no email, your online chat is always busy

so how is that helpful...the only chat function that has worked for me is

the one to upgrade fios services...and the websites are designed to keep

consumers confused. I hate using twitter, facebook, and google+..and I

should not have to use them. of course, the other side of the coin on

email is would Verizon even respond...doubtful - but I should have the

option. My credit union responds to email, Bank of America responds to my

emails as does e*trade and others. They don't make it difficult to get

customer service.

the every two year was pulled during my contract so why wasn't I given at

least my last reduced cell phone ...I am giving Verizon a good deal of

money every month and Verizon is not satisfied, they want more. Verizon

takes but doesn't give anything in return.

mousepain, I will check out tmobile and sprint...and the others.

Verizon_Support

Hi rustycat,

I understand your concerns regarding the email option not being available. We are now engaging with customers via Social Media channels; most customers looking for a way to send an email are opting to send us a private message on Facebook https://www.facebook.com/verizon please consider giving that a try. We are constantly reviewing and updating promotional programs and that is the case with the New Every Two program that was retired as of 1/16/11. We still offer substantial discounts on all our device when you upgrade http://vz.to/gsf4pX to a new phone. We also offer the Edge program http://vz.to/1dG4Hpu for customers that want to upgrade more often. We value your loyalty and tenure and continue to make every effort to provide you with the best network in America. We want to serve your wireless needs for years to come, please consider our superior network http://vz.to/13N0B6O and unmatched coverage http://bit.ly/qQR9lM when comparing other wireless companies.

AntonioC_VZW

Follow us on Twitter at www.twitter.com/VZWSupport

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