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disapointed

I had intended to post this as feedback on my recent conversation with a Verizon employee but my session ended before I could finish typing it. I was also unable to get a transcript of my conversation because my session ended. this is not why I am disappointed.

I am disappointed because because it seems like keeping my service is not worth the cost of a network extender. I would hate to do it, but I am starting to lean towards changing service. I have paid Verizon over $22,000.00 in service over the last 9-10 years and I don't see how this would be too much to ask for. There is a pretty good chance that I may end up living in the house that does not have service in it and there would be no point in me paying for service that I could not inside my house. To my knowledge, Sprint and nTelos both work in the house. Verizon works outside of the house. I get full service about 10 feet from the front door.

This is what I had intended to post: "The issue that I am having has not been resolved. the only way would be for me to spend $250.00 on a network extender, when for that much I can buy her a new phone on a different service that does work in her house. the only thing that would keep her phone on Verizon service would be if I were given said network extender. I have been with Verizon for close to 10 years, and have had no real complaints until now. I have been considering moving down here to the house that Verizon service does not work in and I would hate to have to drop Verizon service for something else (nTelos) which works in the house."

Comments

Verizon_Support

Hi PocketRocket,

Thanks for reaching out. I am here to help out. We would not want to see you leave over the problems within your home. How did we determine the network extender would fix this? Did we complete a network ticket on your behalf? Please keep us posted. I want to find you the best resolution possible.

Thanks, BobbyS_VZW

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PocketRocket

Thank you for your quick reply Bobby. I wish I had the transcript from my conversation I had on Saturday with someone on the Verizon online live chat. . I was told that I was in a good to moderate service area (I don't want to post the address on here for everyone else to see). I have had 3 different phones in the house, 2 smart phones and 1 other. I have tried powering all of them off and back on, as well as *228 (which I didn't knowat the time that it only works on non-smart phones) Also, if I walk outside I have pretty good service (between 3 and 5 bars out of 5)

budone

I dont know how a rep would know the service level in a house as VZW has in their customer agreement service is not guaranteed in buildings and other areas due to many different conditions.

Heck the coverage maps only show if there is service, not the level of service.

Since you say the signal outside seems much better. is the house aluminum sided? Although I have been in many aluminum sided houses without an issue.

If power is on inside the house, try shutting all the power down to see if the signal improves. if so, it can be a grounding issue somewhere in the house causing the issue.

If VZW does not have decent service in your house, your choice will be an extender or if under contract, pay the ETF and move to another carrier.

PocketRocket

I agree that they would not know about service inside of a house. As far as the house goes, It does not have aluminum siding, and the power, I can't try it right now, but I will try it when I can. I am not sure if that is the problem though, because most all other phone services work fine there. I have had no issues with verizon and don't want to leave. If that is the last option that I have, then I will.like I said though, that is my last option. I would much rather do what I can to resolve the problem first.

msgadget13

We have 5 phones on our account. Verizon service quit working at my mom's house and in her neighborhood. For years it had worked fine. Not sure what changed but we needed service on all 5 lined to keep our account. Verizon finally sent someone to the neighborhood to check. Then they were kind enough to send out an extender, no charge.

Verizon_Support

Thanks for providing more details PocketRocket. As budone stated, we cannot guarantee service in all buildings. There are many factors outside of our control that can affect indoor signal. This includes the building structure and materials, distance from towers, foliage, electrical interference, etc. Based on the fact that you say service works outside the house, it does sound like what customer service said is true. This is a good to moderate coverage area. If moving to a new house and it is blocking part of the signal, then a network extender would be an investment to increase indoor signal.

MarquiaF_VZW

Follow us on Twitter @VZWSupport

PocketRocket

My mother in law told me that at one point in time verizon did work in their house, but it was like 4 years or so ago. Is there any chance that I can have someone go out and verify that it is in fact the house. I don't want to even consider buying a network extender if there is a chance that it will not work.

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