Orders randomly cancelled

MariaMinsker

I've placed 4 orders for an iphone 5s already and all 4 orders have been cancelled with no explanation! Customer service reps keep telling me that there is fraud on the account, but the fraud department simply cannot be reached! I've been on hold for over an hour on several occasions, only to be disconnected with no answers. What is going on with my account? I'm seriously on the verge of cancelling my account. Worst customer service ever!

Verizon_Support

Hello MariaMinsker,



The last thing I want is for you to leave the VZW family! Let's make sure we get to the bottom of this concern. I truly apologize for the fraud concerns as they're only in place for your security. The hold time for this department definitely sounds alarming and I want to make this as easy as possible.



I'm able to submit a form to have our Fraud department contact you directly instead of waiting on hold. There is a turn around time of 24 to 48 hours, but they will be able to investigate the concern and contact you with a resolution.



I've followed you. If you could hover over my icon and follow me back, then send me a direct message with your first and last name, phone number, account verification (billing password or last 4 of social) I can send this form for you!



Here's more info on how to send me a direct message:

https://community.verizonwireless.com/docs/DOC-1613





Thanks!



MelissaM_VZW

Please follow us on Twitter @VZWSupport