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Could I be any happier??

The directions said to word it like a question so I did. Thanks to my old LG Versa for giving up the ghost and refusing to take a charge. I called Verizon and found out that even tho' I've been paying for insurance and extended warranty my phone is so old that all they can offer to replace it with is a phone I can go to Target and buy for 19.95...of course I could send the phone to Assurant and if they decided the scratch on MY OLD PHONE is bad enough they could charge me 99.00 for the replacement. The nice young woman that I talked to offered to knock a whole 25.00 off my bill because I'd have to pay 50.00 for the replacement any way plus a $30 upgrade fee. Of course I could upgrade to a totally new phone... I tried that a couple of months ago after getting lots of things in the mail and emails saying what a great deal Verizon could give me on an iphone. When I checked the web site I got no better deal than if I was someone who had never had an account with Verizon. After all why give a break to someone who has spent thousands of dollars a year with Verizon? So I thought I'd try to cut a deal with customer service and guess what? They couldn't give me a better price...but they are the ones who try to convince the customers that they've got this special thing that is going to save us money . I got a phone call last week from Verizon...they wanted to go over my contract with me to see if I changed plans if it could save me money...No way was I going to fall off into that BLACK HOLE called another 2 year contract. OH YEAH the nice young lady tonight did point out that I've been a customer since 2001. Thanks again to my poor OLD VERSA that has finally died....I will be replacing you....but not with Verizon.

Comments

unknown

You can buy a cell phone from any store you choose or from http://www.swappa.com or eBay or Amazon just pay what you can but be certain its for use on verizon wireless. (CDMA ) then just go into your account and swap out your old device ESN/meid number with your replacement device. Then simply drop the insurance since you found you cannot use it.

Or do as you said at the end of your post, just leave and find a better deal or service at another provider.

Good Luck

fedupintn

Thank you Elector for information I already know. I thought I might be able to warn a few people out there that might get into the same situation...BTW.... Verizon increased the price of my extended warranty in October this year....another perk that the company offers (added costs with no benefit).

unknown

Since I only read minds on Tuesdays I had no idea you already knew that information.

Costs go up everyday in more things not just verizon wireless customers who have insurance. The cost increase would be from the insurance carrier not verizon. I don't use any insurance outside of life insurance so my wife will at least have some benefit of putting up with me all these years.

I just buy brand new, I know others cannot afford to do that but it saves me a load of grief. Every cell phone from the 3 watt bag phone up to my iPhone still works. I take good care of my toys. Your milage may vary.

Good Luck

HappyHelper

I'm still confused what you're trying to warn people about...

fedupintn

I take care of my "toys" too, that's why I've still got my Versa (bought new) and I still have my old Samsung, because I don't have to buy every new fad that comes around. the only reason we had to replace my husband's Boulder was because he lost it on a hunting trip. Jeez if the only insurance you fool with is life insurance I hope you live someplace where you don't have to drive a car or have your home insured. If a tree falls on my car or house I expect it to be repaired or replaced, that's why I have insurance.

fedupintn

Confused and Happy.....that's says a lot.

ea79

fedupintn wrote:
1) 99.00 for the replacement.

2) The nice young woman that I talked to offered to knock a whole 25.00 off my bill because I'd have to pay 50.00 for the replacement any way plus a $30 upgrade fee.

3)So I thought I'd try to cut a deal with customer service and guess what?

1) Since when does Asurion make customer's pay $99 for a basic device? It should be $45.

2) Ok.. so I'm confused with that statement... were you going to get an insurance replacement or an upgrade? You can't pay for an insurance replacement as well as get an upgrade for the same line. It's just not gonna work.

3) Since when does Verizon cut deals? They are a business, not "Let's make a deal", or "The Price is Right." I'm just sayin.

Verizon_Support

Ensuring you have a good working phone is very important to us fedupintn. Most importantly, we certainly do not want to lose you. Allow us to provide some clarification regarding your equipment replacement options.

I understand you have insurance on your LG Versa. Since this device is a basic device, a replacement deductible should be $45.00 for a basic replacment device. To file an insurance claim, you may click http://bit.ly/07CrqPK

If you do not wish to file an insurance claim and you are eligible to upgrade, you may click to view our online upgrade prices by clicking http://bit.ly/zpAY1E We would also like the ability to review your account for options. Please follow us and send us a direct message. We look forward to hearing from you.

Thank You,

MichelleL_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

tikibar1

Verizon Wireless Customer Support wrote:





Please follow us and send us a direct message. We look forward to hearing from you.

Thank You,

MichelleL_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

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