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Fed Ex Dropped the ball

I paid to have a device delivered before 10:30 am on Monday Oct 14th since I would be away from the house in the afternoon. As of 1pm the device had not showed up at my door and I had to leave for my work appointment. Fed Ex tried to deliver the package at 3pm with is outside of the window which I paid for. Since I paid for the overnight by 10:30 and Fed Ex showed up late then what is the needed steps to refund me the fee I paid for overnight by 10:30. I did get the device today (Tuesday Oct 15th, 2013 at around 3pm.

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unknown

If the overnight by 10:30 am was through verizon I would say contact verizon for a partial refund.

Good Luck

PS: In my dealings with verizon they sent it at one time overnight by 3 PM, I don't remember a by 10:30 am listed.

Ann154

I think it is available if you pay extra for early delivery. UPS has a similar option.

I'm curious as to when the phone was ordered by the OP especially if it was after the business day cut-off time.

unknown

You make a good point.

Verizon_Support

Hi Coasterdave,

I'm sorry to see that your phone was not delivered according to the shipping option you paid for. Let's get this billing issue resolved pronto! Please follow me (I am following you now) and send me a direct message including your wireless number and account billing password (same you verify when you call us), and I will review your account adjust accordingly. Have a great day!

AntonioC_VZW

Follow us on Twitter at www.twitter.com/VZWSupport

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