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Newly activated towers.

I live in Logansport IN and we have had a tower up and going in our town in the past 2weeks along with I think 5-6 others. Most of my families phone say extended network still. However my sons iPhone states LTE. Why is this? I have updated phone and so has the others. Please explain. Ty

Comments

B33

If your son's phone is an iPhone 5 that is why your seeing the LTE on the display..

zebbie8

Yes I understand. But prior to new tower his read extended network too.

zebbie8

So I guess what I am saying is we all live in same house/town why is one phone in 4g. I just got new samsung 4 and at first it read 4g now extended

SuzyQ

Prior to the new (LTE) tower, his phone WAS in extended network - it now sees the new (LTE) tower.

SuzyQ

zebbie8 wrote:
So I guess what I am saying is we all live in same house/town why is one phone in 4g. I just got new samsung 4 and at first it read 4g now extended

Have you tried removing the SIM card, then powering down the phone, reinserting the SIM and restarting the phone? That may get it to re-initialize and "see" the new tower.

B33

This is what I would do I'd call customer Service 1-800-922-0204 *611 option 3 Tech Dept. and have them look at your account and your location and see if the Towers are active..

Verizon_Support

zebbie8,

That's peculiar. And I say that because you're located in an extended network area. May I ask if your son is having any issues with his service? If so, he can remove the SIM and reinsert for a network refresh.

EvanO_VZW

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Verizon_Support

We would love to help out zebbie8! It seems that your devices may be connecting to different towers. For an immediate update we recommend removing and reinserting your SIM Card. This will update your devices. Please keep us posted once this is completed, thanks!

MatthewS_VZW

VZW Support

Follow us on Twitter @VZWSUPPORT

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