Why am I getting notifications saying my cloud storage is almost full?

I've been a Verizon customer for many years--more than 10--and there have always been intriguing backup issues. This most recent has me baffled.

I have two phones, a Casio G'zone Commando and a Motorola Ultra. I had Backup Assistant on the Casio for a long time, then recently you replaced that service with Cloud. That was fine with me because I ran out of storage long ago on BA. Then you upgraded Cloud to 5G, which made me even happier. This weekend I finally figured out how to get to it online. Joy!

But here's the thing. Both phones are enabled for Cloud, and both keep getting messages that I'm at 80% capacity on my Cloud account and so the backups stall. As a result, when my Ultra broke a week or so ago and I went through multiple replacements, I lost all of my contacts and SMS for the time between around August and now. None of it was backed up.

Now, here's an even more intriguing thing. When I go online to my Cloud account, it shows that I have only used 499 MB of the 5G allotment--10%. There shouldn't be any problems with backups, yet I continue to get the 80% warning and the stalled backups.

So, what's up with that? I'm not planning on upgrading my storage when I can't even access the storage I've already got. I checked both phones yesterday and made sure they were both running the latest version of Cloud, and both backups stalled out again last night. Can anyone suggest a fix for this?

Accepted answers

Verizon_Support

Hello GHFrider!

I'm not giving up! When searching for the messaging logs on your account. Have you chosen the correct mobile number? When logging in to My Verizon, does it tell you that you are the Account Holder? You do have to be listed as the Account Holder in order to see the usage for any line but your own. Please keep us posted, thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

All comments

SuzyQ

First off, a couple of questions to clarify things... you say you have two phones, are they both accessing the same phone number (you swap between the two) or are they two separate lines of service?

If they are two separate lines, each line needs to have it's own MyVerizon login, password, account, and storage.

When you pull up the Cloud app on your phone, and you go to Settings, what does it show? How much is used and how much remains? Does it in fact show 5G of of available space? (See attached screenshot from my phone)

GHFrider

Hi! SuzyQ, I have two separate numbers on one plan. The phones show that I've used 80% and the backup stalls. The site shows I have 5G storage and 499MB used and says that's 10%. Ironically, one phone just did an auto upload of photos to the cloud and showed the 10% usage. It feels as if the phones are leading behind the web records.

SuzyQ

Are you trying to backup everything at once? Try selecting only photos, or only contacts - one at a time until you find out what part of the backup is glitching? I typically do my contacts, messages and call logs only, photos, videos, documents, etc are backed up to my Google Drive. But that's me....

GHFrider

No. Actually, one phone I use primarily as just a phone. All i back up is contacts and call and SMS logs. Every great once in a while I take a photo, but I generally don't do that with that phone. I use PIcasa Tool to upload any important pics or vids I might have to take. That one is the older of the two and used to be covered by Backup Assistant where I used up all my space in a matter of days because I could not stop BA from uploading every guided tour video over and over. I'd delete them from the site, and the next upload they'd be back again. That phone is now on the Cloud as of the latest update and still out of space despite the 5G limit. The other phone is my everything phone. I no longer bother backing up photos. Those upload directly to Dropbox and Facebook now. I am most interested in call logs, SMS logs, and contacts on that phone too, though I like having my config and other basics backed up as well.

Note that I've been doing auto backups since forever, so I'm never backing up the entire phone in one shot regardless.

So no, I don't back up both phones at once or all the data on either phone. There just seems to be a disconnect between what my phone reports and what the site reports, and it's HUGE! LOL I've found workarounds as I just noted for photos, vids, and documents on the rare occasion I have any using apps like Dropbox and Fb, but I'm disturbed that this problem cost me some very important contacts and the call and SMS logs for several months without my realizing they hadn't been backed up. It was only a week or so ago that I started getting the "stalled" memo on the second phone, but the backups apparently stopped months ago.

jbmcdroid

SuzyQ, can you jump back into this discussion? I'm quite impressed with your responses and you would be a big help in pulling this discussion out of the black hole that it's fallen into. You have 45 seconds in which to accept this assignment; afterwhich this discussion thread will.... Time's up.