I believe our relationship with Verizon began in 1998 (give or take a year) Our recent experiences have been deplorable. A while back I bought a Blackberry at a store in Hauppauge with the Verizon Logo out front. Imagine my surprise when my blackberry prematurely conked out (for good) and found out the service contract I had been sold was "bogus" and so was the store - this is a well documented story in Newsday - Verizon intervened and closed these stores that had sold the bogus contracts. When the Blackberry broke I went to the Smith Haven Store and I purchased a Samsung Galaxy 3 s - paying well over $200.00 and an $ 8.00 a month service contract. I have been having problems with the phone charging so I bought a new phone charger - a month later I was till only experiencing sporadic charging with the new charger. so yesterday I brought my cell phone into the Smith Haven Corporate Store and "Eric" said the charger was operating sporadically, gave me a new one, and then worked on the built- in input on the phone. When I got home it no longer worked at all. in I went to the Smith Have Store today - I have personal extenuating circumstances and need a operational cell phone 24/7. I was told they would ship a replacement - (not a new phone mind you, but a "like new phone" but it would not happen until the end of the business day)
. HOWEVER - I could "upgrade" for an additional $99.00 and a two year extension on my service contract. I dealt with "shiraz", then
smirking manager, "Jonathan" - then while still in store, the Customer Service Line and spoke with David and finally Management support team supervisor "Dawn" - in Little Rock Arkansas. No one cared about my problem and no one solved my problem. In fact Jonathan advised Dawn, I had been offered a replacement phone yesterday. Absolutely NOT TRUE - and my husband and I advised both of them of that fact. However each told me if I upgraded (for $99.00) and signed a two year contract extension, they would be able to solve my problem right away. Extortion! Today I am without use of a phone - By the end of the week after I do due diligence in research on alternate providers - YOU will be without me as a previously loyal customer. Sickened by the whole experience. Someone - PLEASE LOOK INTO THIS.
Thank You,
Jamie F.
