Confirmation that global data plan is working?

Ktupper

I signed up and was charged for the global data plan but when I arrived in the British Virgin Islands, it says roaming and doesn't seem to be working. The time is not updating. I have being trying to live chat with someone from Verizon but its NEVER available.

How can I double check that this service has been activate and that I will be charged the reduced rate for texting?

Verizon_Support

Ktupper,



I know how important it is to ensure your international data plan is working; we'll be happy to help with that. Your Network Settings in the phone need to be set to Global instead of just CDMA/LTE; in addition, you may need to make sure your Data is Enabled in Settings. You can confirm the service is active by logging into My Verizon and reviewing your features, you will see the global data plan there. Check here for texting rates http://vz.to/17KseUf .



AdaS_VZW

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