Why can I no longer speak with a real live person, when there is a problem? I'm as in love with tech as the next person, but if there isn't going to be an actual person who picks up when dialing 611, then Verizon needs to educate it's customers of the new way to get things sorted out. They could send out a mass txt msg, with a link to the info, or whatever. I really needed to talk to someone from Verizon, and searched for a way to do that for over 45 minutes, and came up with only this. I didn't get my questions answered, and had to fumble around in the dark. Even more frustrating, after I get things sort of squared away, I still have no clue what went wrong, or if what I did actually fixed the problem. I'm not putting any other info in this, until I see if this actually gets any kind of response.
