Two weeks ago, my boss brought it to my attention that she had been leaving voice mail that I had not been responding to on my cellular phone. The Verizon store in Gurnee did not even want to deal with me because I have an iPhone and referred me to the Apple store, so I had to drive 25 miles. I admit, the bad service at this store and with a previous Droid device is why I bought an iPhone because someone else had to service it. The Apple Genius ran every diagnostic that he could on the phone, but the phone itself was fine. It was Verizon's servers that were the problems, so I went on a 50 mile roundtrip for nothing. I call Verizon from the Apple store and relay the problem that the Apple Genius tells me about the phone. The customer service representative tells me that someone activated call forwarding only for voice mail on my phone. I asked when this was done, how, and by whom. The customer service representative could not answer any of those questions, but did tell me that I would be UNABLE to recover any of the missing voicemails. After 40 minutes on the phone, she finally disables the call forwarding. She completely shirked my questions regarding whether my account had been hacked and when I asked for assistance, regarding changing my PIN, hoping that might protect me in the future. No compensation was made available for the 50-mile drive that I had to take or for the services that I was being deprived of, either because of a glitch on the end or further possible hacking that they are enabling by not aiding me in safeguarding my account against further breaches.
