Is there any way to report poor service in my area? I have been with Verizon since 2005, my area showed up on the LTE coverage map in 2011. The problem is 4G is extremely spotty and all phones almost always revert back to 3G or are unable to complete a 4G upload speed test. The only place I am able to get stable 4G reception in my house is upstairs (with HTC, Motorola, and Apple phones). When you live in a spotty 4G area you notice that some manufacturers use better radios than others.
The closest cell phone tower to my house is located about 2 miles to the east of town right on Interstate 75. The other cell phone tower is located about 3-4 miles down 75 which serves the northern portion of town. Downtown and almost all residential areas have non-existant LTE coverage unless you're outside and you're lucky to get that. The phone might read LTE sometimes but it's usually about -111dB and unstable. 2 miles west of town there is a major CSX intermodal train yard that links NYC to Chicago which also has no LTE coverage. My zip code is 45872 and the map shows LTE coverage for the entire area, and it has for years, and while this might TECHNICALLY be true, as in the tower is 4G, it's very difficult to connect to LTE while in town.
I highly doubt Verizon has any knowledge of the issue or plans to fix it anytime until the next upgrade to 5G or whatever that may be. I'd really like Verizon to consider fixing the issue or remove the LTE coverage from the map.
I am not new to this, I have had LTE devices on the Verizon network since the Thunderbolt came out. Since then I have had the iPhone 5, iPhone 5S, Droid DNA, Droid RAZR, Droid RAZR Maxx HD, HTC One, Galaxy Note 2, Galaxy Note 3, Galaxy S3, Galaxy S4, and the HTC Rezound (I believe this is all of them).
I don't have any issues with dropped calls and the 3G works OK, but with more data intensive applications it would be nice to actually get what you pay for and utilize the 4G speed.
Verizon only seems to care if users have LTE data coverage by the highway, not in the town. It didn't used to be a big deal but now that nearly everyone has 4G capable devices, the issue is really obvious. I will work with Verizon on the issue if they'd like, I would really just like to have the issue taken care of.
Thank you
