How do I submit a complaint about a horrible customer experience I had? The customer service line just keeps me on hold forever.
Try this, from Lifehacker:
http://lifehacker.com/5991045/contact-your-verizon-wireless-region-president-for-executive-customer-service
best thing to do is contact the BBB I HAVE had good luck with them nailed verizon to the wall and i won
You deserve nothing short of a stellar experience, wmbelly. I'd be happy to help provide feedback regarding the experience! Was the issue in store or over the phone? I look forward to hearing from you.YosefT_VZWFollow us on Twitter @VZWSupport
This was an in-store experience.
Whitney
Sent from my Verizon Wireless 4G LTE smartphone
I think you just did!
Writing how you were "serviced" is a good way to make people aware of your frustration - and a vent for it.
However, Verizon has the best customer service - and you pay for it.
You can get less customer service for a much lower monthly cost...but that makes you more responsible for your issues.
The best way to make your issue known may be to quit VZN and go to another carrier (without a contract), then wait for VZN to contact you with...."what can we do to get you back?"
You simply cannot beat VZN customer service - even with all its issues. You can easily beat VZN cost - with anyone else. Unlimited data/talk/text can be $25/month (search for it). Wifi assures coverage at home and at work....cell coverage may not be as good as VZN in the most remote areas of the country - but coverage in cities is pretty similar among the top 6 providers...and VZN will offer the best voice coverage...but has some areas in need of improvement in the texting, data and pricing arena.
Thanks for the info wmbelly! Please provide full address for the store, specifics of the issue and the name of the representative involved and I'll forward your feedback to our leadership team.AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport
Honestly, this just upsets me even more. I took the time to submit my complaint and sent all this information to the Regional President, Seamus Hyland. The response when I submitted it was that I would hear back with 24 hours. That was over a week ago, and I was never given a response. Now I'm being asked to take more of my time to do it all over again. I have given lots of my time to Verizon during this ordeal. 4 visits to the store and 2.5 straight hours standing in the store to get my new phone activated is more than enough of my time.
