Child Item

Site Totals

61493 Questions Answered 271 Categories

My LG G3 does not pick up previously used Wifi networks at my home or university?

I reciently got an LG G3 and really have no complaints it is a really nice phone.

However, over the past few days I keep having to restart my phone every time I want to connect to a WiFi hotspot at my home or university. The networks are listed as saved but I cannot connect to them.

Steps I've taken so far:

Forgetting each network, restarting, and re-logging into them after the restart.

Factory Data Reset

I thought the factory reset worked, but once I got to school this morning, my phone could not see the wifi and I had to restart again.

Comments

Verizon_Support

jmklein lets pinpoint the issue and get you connected! Has there been changes to the device since this issue started?

AshleyS_VZW

Follow us on Twitter @VZWSupport

jmklein

No big changes other than installing my regular apps. Outlook, Onedrive, few games, etc.

I'm in an area with full 4g coverage (coverage map wise) and I sometimes go into 3g, but that's the only other abnormality I have noticed and it goes back to 4g whenever I move a few feet.

Verizon_Support

jmklein,

Thanks for the details, this is definitely odd. Have you tried using the phone without adding/downloading any media or apps to it? This may be the problem. Regarding signal, does this happen in a specific location or everywhere?

AdaS_VZW

Follow us on Twitter at @VZWSupport

jmklein

So I didn't run it just stock. So Sunday night I reset the phone and left it just stock, no apps and no synced google account. I reentered my home credentials for WiFi and connected. Once I got to my school, I couldn't see any WiFi signals except my saved home network.

I "forgot the network and turned WiFi on and off, letting it sit for an hour during my first class and it still did not pick up a signal. I restarted my phone and the WiFi popped up on my screen immediately when I opened up my settings.

After the first two classes. I went home for lunch, when I got home I tried to look for a connection and saw nothing but my saved one for my school (I live in a large but populated private community, so there should be 15-20 active SSIDs broadcasting at any given time). I turned off my WiFi and turned it back on again. Same as last time, no signals but the saved one from the school. I restarted my phone and boom, all the SSIDs were showing.

I left both connections saved and went back to my school. Once there I got into the building and went to the lounge(area where the signal is the strongest). No automatic connection to the WiFi, so I go in manually and select the saved network, once I tapped on the SSID, it brought up two optional selections: Cancel or Forget.

Once again turned WiFi on and off, nothing. Restarted my phone and connected no problem.

For sake of length. Same thing happened when I got home after classes.

Child Item