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Verizon wireless network issues - very frustrating

Verizon wireless network is not letting me dial out and receive calls since yesterday. And, I just bought a Samsung Galaxy s5 few weeks back. Plus, I walked in to the store yesterday evening and they were not able to resolve it. I have wasted 6 hours of my own time try to work around my phone not being able to call out. Highly disappointing and frustrating. Additionally, your Verizon Wireless store in Santa Clara California is the worst experience I have ever had in my 8 years with Verizon Wireless as a customer. Please reach me ASAP

Comments

budone

Do you see any signal strength being shown or a circle with a line through it?

Obvious thing which I am sure you have checked is to see if you are in Airplane mode.

Can you call *611 from the device? If so, what do you hear?

Have you pulled the battery and SIM card, wait a few minutes and replace and power up?

Bhudds

Yeah, everything you mentioned has been checked. In fact, the verizon store representatives spent more than an hour replacing SIM card, changing the Mobile network setting from 'Global' to 'LTE/CDMA' and back to original setting, and more.

Finally, the store Manager actually makes the statement 'I don't know what is wrong with your device' and then asks me - 'So what do you want to do? You should get a certified smartphone device because not all the brand new phones are tested'

So, does that mean that I wasted my time and money performing a Verizon Edge Upgrade and paying top dollar every month for a Galaxy s5 phone from Samsung??

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