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RUN RUN VERY FAST TO ANY OTHER COMPANY

Never in all my years have I ever been treated with so much indifference and disregard as a long-time loyal customer. We pay an average of $342 per month. We are seeing, receiving and hearing from others about companies with good service, good pricing and good customer service. To make sure these claims are somewhat true I contacted 2 other companies and confirmed their offers. I then contacted MY company VERIZON. I shared my information and asked what Verizon could do to match the offers or at the very least help reduce my monthly bill. The lady put me on hold for some time and came back on the line to say she called one of the other companies I mentioned and went on and on telling me they are lying! I repeated told her I was not interested in her opinion or fact finding but wanted to know what Verizon could do for me, a loyal customer. She said "NOTHING"! She said she could reduce my coverage to lower my bill but she said there was nothing else Verizon was willing to do. She preceded to give me my penalties and hung up!

THANK YOU VERIZON! It may take a few months but we will leave your company! I hope many others do as well.

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Like I tell people on all customer forums... Loyalty is a marketing tool. In a free market the dollar rules. If you believe you can find better then go get better. This increases competition and better deals. Just make sure the other company gives you a better deal and make sure you read the fine prints.

Long time T-Mobile, Verizon, and AT&T customer. Used to have Sprint too, but that's a whole essay to write why not anymore.

unknown

A) what makes you "loyal" because you had service for along time. That doesn't make you loyal. In fact leaving would NOT make you loyal. Only way one is loyal is IF they had other choices that provides the SAME or BETTER service for cheaper and still stayed, then one is being loyal. It's also not very smart. Unless one is rich and has money to burn why wouldn't you go with the better and cheaper service?

Verizon CS rep have ZERO power to offer you discounted prices or different fees/terms than what the people at the top say they can offer. I'm not sure why people think that a phone rep has these magical powers. A CS rep has as much power to affect pricing as a cashier at McDonald's does if you ask them for a half price Big Mac. Which is none.

C) why do you and other s feel the need to tell the world you are going to leave? I REALLY don't get this. What is the point? Seriously I'm asking. Your dissatisfied? Fine, then by all means go to a provider that will give you what you want, but why bother coming here and telling everyone? I don't see the purpose. I wish someone would explain this need to announce to the world one's intentions.

D) Why hope others leave? You're leaving, fine. What business is it of yours if others stay or go? One might draw the conclusion that you work for another company and are trying to get some kind of bonus for getting Verizon customers to switch by your statement.

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