iPhone 5s bug: email for Exchange account (Gmail) worked in iPhone 4s but not in iPhone 5s. Please help.
PhilipY, Let's get your emails up and running! Are you able to select the Exchange option in the email set up or are you selecting the Gmail option? Are you getting any error messages? Please share more details.sheritah_vzwFollow us on Twitter@VZWSupport
Dear Sheritah: Thanks for your prompt reply. To answer your question - For my old iPhone 4s, I was able to set up Exchange account to be my Gmail and sync in emails, contacts, and calendar from Google Gmail account and all are working now even after I switched my phone function to the new iPhone 5s. However, when I do the same set-up in iPhone 5s, the emails do not work (Google Calendar and Google Contacts do work though) and every time when I go to the eMail Application, I got the message "Cannot get emails, The connection to the server failed"; when I click "OK" the message will display again sometimes it will display up to 4 times, then the emails will open with my yahoo emails but no gmails. I did try to have a work-around (as suggested by Lisa of Verizon) to add a separate Gmail account, It does bring in the gmails in the email application, but the above-mentioned error message still displays. I do have 2-step verification for my gmail account. I did it correctly, but it works for iPhone 4s but not for 5s. I did carefully check the settings and was sure the settings were exactly the same for both iPhone 4s and 5s. It looks like a software bug in the iPhone 5s. Could you please help? Thanks, Philip
Dear Sheritah: Thanks for your prompt reply. To answer your question - For
my old iPhone 4s, I was able to set up Exchange account to be my Gmail and
sync in emails, contacts, and calendar from Google Gmail account and all
are working now even after I switched my phone function to the new iPhone
5s. However, when I do the same set-up in iPhone 5s, the emails do not
work (Google Calendar and Google Contacts do work though) and every time
when I go to the eMail Application, I got the message "Cannot get emails,
The connection to the server failed"; when I click "OK" the message will
display again sometimes it will display up to 4 times, then the emails will
open with my yahoo emails but no gmails. I did try to have a work-around
(as suggested by Lisa of Verizon) to add a separate Gmail account, It does
bring in the gmails in the email application, but the above-mentioned error
message still displays. I do have 2-step verification for my gmail account.
I did it correctly, but it works for iPhone 4s but not for 5s. I did
carefully check the settings and was sure the settings were exactly the
same for both iPhone 4s and 5s. It looks like a software bug in the
iPhone 5s. Could you please help? Thanks, Philip
Best regards,
-Philip Yuan-
On Thu, Apr 10, 2014 at 11:45 AM, Verizon Wireless Customer Support <
PhilipY, Thank you for the details. I'm confident that we can get your gmail account working correctly. First, I would recommend deleting the email account from the 4s and from the 5s. I've seen instances where having the same account on 2 phones can be a bit quirky. Once the gmail account has been removed from both phones, set up the account only on the 5s. Use the exchange email option. Test and see if this works. sheritah_vzwFollow us on Twitter@VZWSupport
Dear Sheritah:
I did per your email instruction (1st delete all gmail accounts from both
iPhone 4s and 5s, then set up Exchange account in iPhone 5s), but it still
does not work, getting the same error message "Cannot Get Mait; The
connection to the server failed. What should I do next? Thanks, Philip
On Thu, Apr 10, 2014 at 1:56 PM, Verizon Wireless Customer Support <
