Why won't my device recognize my SIM card?

noprat

I just received a replacement for my motorola droid 4.  In the start up tutorial, first thing it says it take out sim card from old phone and put it in the new one.  I've done that but the screen stays on A SKM card is needed to operate this phone.  Please turn off your phone and insert your SIM card.  I have powered off and re inserted the SIM card several times but it continues to not recognize that the SIM card is installed.   HELP!!!

Altruistic_1

One of three things is going on here. Either the SIM is being inserted incorrectly into your replacement phone, the SIM itself needs to be replaced or the SIM slot on the replacement phone is faulty. It's possible that if you touched the gold contact on the side of the SIM card that it was corrupted and now isn't responding inside of your phone.