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Phishing?

For the past week I have been receiving a message on my home screen that is not an email / text that says "Wifi detected. Enter your My Verizon password to continue." Then it has my cell phone number on one line and then the line below asks for my Verizon password.

How do I get rid of it because it keeps reappearing several times a day? I have an Incredible 2.

Comments

tbo27

What does the message look like? Do you have verizon cloud? If it's the cloud then it wants to back up your media to online servers. But I've never heard of wifi found enter vzw pw. Should ask for the wifi pw

Any new apps loaded? Is it coming from a browser?

HokieStein

I've had the same thing pop up on my phone. I tried a random string of characters for the password, which was rejected. So I tried my actual password and then got an error code. I can find NOTHING on Verizon's web page about it. I can't find any app to manually initiate it. It seems to listen for FIOS wifi and offer to connect when available in order to reduce traffic loading on the cellular network. Would be nice if Verizon could let us know about it and provide some support for when it doesn't work.

Verizon_Support

HokieStein,

Lets make sure you don't have to be bothered by that pop up! Which make/model phone do you have? Have you tried forgetting your Wi-Fi network and adding it back?

SarahO_VZW

Follow us on Twitter @VZWSupport

JackT7991

I have been having this same issue on my galaxy s5. Can you please explain why?

David_Palmer1

My wife's Galaxy S5 has just started this today. And I'm afraid it is some sort of phishing thing too. Please, Verizon Support, what is this and how do we stop it??? 2014-11-15 11.07.10.png

RexIC

I get exactly the same message. I entered my password but then got concerned so I changed my Verizon password immediately. Would be good if Verizon Support simply told us whether this is a legit request or a phishing issue.

therabbitssing

I have noticed this popping up today too!

Sony Xperia Z3v

SuzyQ

If you have your phone set to backup over wifi, and to the Verizon cloud (or if that's the default and you haven't changed it), the you will be asked to sign in to your MyVerizon whenever the phone detects a wifi connection.

Solutions:

Tell the phone to remember the pass so you won't have to type it in each time
Use something other than Verizon cloud for backup (Google)
Be aware that this will happen and type the pass in to enable the backup to continue

See my reply on Pop up asking for Verizonwireless password

TheBradyReport

VZ support, how about you answer the simple question? There is a screen shot in the thread that everyone is seeing. Why? How to turn off etc. If it IS cloud backup, what app or setting should people change to make it stop? Pretty simple request.

joe4bt

Not sure if this is a complete fix but since I don't like the idea of cloud anyway I disabled it and since haven't seen this message. Go into settings, applications, app manager,scroll right to see all apps, click on cloud, click force stop, then click turn off. Has worked for me hopefully for you too. Pisses me off that Verizon hasn't stepped up to the plate and fixed this problem. Many loyal customers paying hundreds a month to have this ongoing problem on several phones. Seeing as there are forum posts dating back to last year and before, there's been plenty of time for a fix. My.02.

scrimshaw71

Having the same issue on HTC 1. Spoken to a Verizon rep on the phone and two "chats". All gave me instructions how to fix it and none worked.

The problem is that no matter what password I enter (including the correct one) it doesn't help.

Mind boggling that this is so widespread, has been happening for so long, and yet Verizon can't fix it.

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