I dropped my iPhone 5c 32 gb and the screen shattered and the phone won't work. If it worked, I wouldn't need Asurion. However, in order to avoid a $300 fine, I am supposed to do a factory reset before mailing it back. But Apple support said I can't do a factory reset because the phone doesn't work. My insurance covers loss and theft too, so if I had lost it, how would I have been able to perform a factory reset? This doesn't make any sense at all.
All in all, I pay $10 per month for this insurance ($240 for 2 years), a $169 deductible, and now potentially a $300 fine? A new phone would've been cheaper than all of this!
