Error message when calling out on IPhone 4S

When we dial out using our Iphone 4S phones, we get a message that says "Please re-enter the 10 digit number you are calling. Do not press send, *67 or *82 cannot be used to block Caller ID. This is happening with all 4 of our Iphone 4S's. I have the Iphone 5S on the same plan and it is not doing this. Once the message plays you can re-enter the phone number that you are trying to call and the call works. But its very annoying to have to dial the number twice. Has anyone ever had this happen?

Accepted answers

Verizon_Support

Hi Klweeks,

Oh no! You should be able to dial out without errors! When did this issue start? What zipcode are you in? Try dialing *228 on the iPhone 4S, and choose option 2 to update roaming. Keep me posted.

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

All comments

Verizon_Support

klweeks

This did correct the problem!! .

Sent from my iPhone

redryder64

I have an iPhone 5s doing this exact same thing… I spent 2 hours on the phone with tech support and went all the way up to a hard reset which I decided wasn't going to help so I declined… I have 47g on my phone and wasn't going to back it up to the cloud! I was in an Extended area and couldn't call out without writing the number down… I tried the *228 as listed above and it pops up a message and says, "This number is not allowed". This not being able to call out is frustrating. Any help would be appreciated.

Verizon_Support

Hi redryer64 - Let's make sure you are back in business! Are you still getting error when making a regular call? I can confirm that *228 is not compatible with 4G devices. Was there any change in performance after restarting the phone? May I have your zip code to investigate the area for any alerts?

Thank you,

YaleK_VZW

Follow us on Twitter @VZWsupport

Gabynlopez

Mine is doing the same thing. I'm currently traveling, but have made it to my final destination. I have an iPhone 5, my connection says "extended LTE" and occasionally "extended 1x" & "extended 3/4 G"

I've tried dialing *228, but it will not letting me, giving me a pop up when I try.

Also, the zipcode I'm currently in is 42732.

redryder64

It only does it while in Extended... I went through all this with tech support... All the way up to tier 2 tech support... We determined it wasn't a Verizon tower issue... I've seen other replies that said it had something to do with the controls in Family Base... Any way that could cause problems? And my zip is 74119.

redryder64

Hello? Any thoughts?

Verizon_Support

I completely understand the need of reliable service, Gabynlopez! In review of the coverage area at 42732, it appears that this is a 4G extended area. LTE service is not guaranteed in this area. Since you have a 4G/LTE device, the *228 function will not work.

Lets try this. Go to settings > general > disable LTE. Your device should work with the 3G network in this area.

You may also try settings > general > reset > reset network settings.

Thank you,

LenaA_VZW

Follow us on Twitter @VZWSupport

redryder64

Done all of that... None of it worked...

Sent from my iPhone

Verizon_Support

I appreciate the steps you have taken, redryder64. I reviewed your zip code, 74119, and did see this is a 4G LTE coverage area. Your first message indicated you were working with our Tech support while you were in an extended area. Do you experience this same error when you are within your zip code? Can you please attempt disabling your roaming and then testing. Please go to Settings> Roaming and turn off voice roaming.

AndreaS_VZW

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NY_Tiki

I was having this same problem in the "Extended Network", (iPhone 5) I unsubscribed my number from family base (my number was a 2nd parent role), and now I can call out without getting this message. I was able to leave my childs number subscribed on family base and my spouse is still on under "Parent Manager "role (he never had this issue of calling out).

MF5378

My iPhone 5s is doing the same thing. We are moving to Plentywood, Montana and if this keeps happening I will have to cancel my Verizon service because I can't keep doing this. So it seems moving up the highest level of support isn't working either. Does anyone have an answer on this? Also when up there, my husband can get access to data over the cellular network but I cannot. We have the same phone. I have upgraded to IOS8. He has not. Is this the issue?

Coffelovr10

I have been having the same problem. I am in an extended area with 5 bars of service. I have been on the phone with tech support a total of about 3 hours and nothing changed. I decided to remove family base safeguard from my plan and it fixed the problem. Hope it helps you as well.