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Stay or Go?

Long, long time Verizon customer. I pay $296/mo for 4 phones. Another carrier is offering $160 with more data. Why should I stay?

Only problem is my wife and I just bought new phones. Yeah, and after we purchased the new phones, we see ad on TV from Verizon that you can get phones free if you turn in your old phone. Then a couple weeks later we get coupons in the mail for $$ off purchase of new phones. Frustrating! Is the Verizon service worth that much more?

Comments

ox1111

I came from at&t, I switched because they didn't work well at my house. I have to say though there service everywhere else was as good or better than verizon and I never had a problem of bill issue in 4yrs where verizon I am constantly having problems and me and customer service go in circles to different departments. What good is lte everywhere if you get it but it doesn't work like they say it does. I am tired of paying top dollar and having my friends get their down loads faster with cheaper phones and plans. SWITCH!!

budone

What billing issues are you having?

ynggrsshppr91

Being you do know about the $160 plan from ATT, I am sure you must know all about the full retail or NEXT options for phones, NO CONTRACT options at all with that plan! So now we are talking closer to $260 for 4 smartphones again. Deal? I think not! Sounds more like a Bait and Switch to me.

pzjagd1

I've been doing a lot of looking myself. Right now, I pay $115 + taxes/fees for 2 smart phones and a home connect with unlimited talk/txt, but minimum data. I find that's all the data we need/use while at home, since we use our laptops and home wireless for 99% of internet usage. When we go to our vacation house in Florida, I raise the data to use a mobile hotspot with our laptops, but then drop it back again when we return home.

I could get more data for about the same monthly rate with other carriers (and pay full retail for their phone) , but would not use it, so why bother. The one thing that I don't like about Verizon is that once my two year contract ends, I still have to pay the same monthly rate, even though I've payed off the phone subsidy. It would be nice if my rate would drop comparatively.

To compensate, I'll probably get new phones, even though I don't need them, and sell the old one's on Craig's List. But then, of course, I'm locked into another two year contract. It's all a matter of give and take.

kayleeates

why is price still the same on Verizon after 2 yrs if it is a subsidy? why do they also charge a 30 dollar upgrade fee on top?just because they can.voice your opinion stand up be heard do not blindly go along paying these prices.there is a competition make them compete for our hard earned money.make them show they appreciate us with lower prices not phony promises of more.

ynggrsshppr91

Sprint charges upgrade fees, so does ATT! T-Mobile charges full retail for all phones and no contract options at all. As far as competition you show me a carrier who has the exact same coverage? That's right only ATT has anything remotely close and they charge the same prices! How can they even be considered competition? Hope those people never leave the city...

wals

Needless to say, like you I have had Verizon for a long time (7 years) and am now changing. I stayed with them through their"change" of plans of unlimited data; I even got "misinformed" on that, and unintentionally gave up my unlimited data. Okay I even stayed with them when the prices started increasing. However this is the last straw. My son's line was not suspended when he went to war for a year; I remember thinking to call to get it suspended but according to their records, I did not. Long story. They however stated they would credit me for up to 6mos, the only problem is that someone later went in and reversed the credit.

No worries, I have had it. So as of today, two of my five lines are with AT&T (great promotion by the way) and the other three will be as soon as their contract ends (two later this year and another late next year).

For the life of me though, I don't get it. Its not like Verizon would not have made up the difference in the credit for one line with my lines alone. Easily I was paying over $350 per month for all five lines for over four years, and for $240 credit they gave that up? Where is the business sense! I know AT&T thanks them.

kayleeates

4 line plans with 4 gb tmobile 100 per month sprint 190 per month At&t 160 for 10 gb verizon 230 for 4 gb do the math grasshopper

gingas1

Customer service, support, and loyalty to customers????

With verizon it's all about the money.

mommysmadaboutit

thats too bad is their any way that legally they have to abide by rules of at war or away for verison ?? I think there is a contract void in these situations Im going to look into that. plus they are in contract too so is there any way they defaulted with in their contract?

mommysmadaboutit

kayleeates

on edge add price you pay for phone itself.phones that are paid off 40 on verizon 15 on AT&T

rcschnoor

What is the problem then? If that is important to you, simply make the switch to AT&T. People should ALWAYS go with the provider which best suits their needs. I have always said that and think I probably always will. I have been on multiple providers during my use of cell phones. Of the big 4, I have been on 75% of them.

For most customers, those who have been complaining that keeping a phone for 2 years is simply not realistic, using that phone AFTER it has been paid off on NEXT or EDGE would not even be a consideration because they would simply be purchasing a new phone and continuing on with their NEXT/EDGE plan and would STILL get the discount, even on Verizon since they are still on Edge.

For those who plan on using their phone for more than the 2 years of Edge payments, making the switch could possibly be the right choice for them.:smileyhappy:

Verizon_Support

Stevie123, congratulations on your upgrades to new devices! There's plenty of reasons why you should stay and we want to ease your frustrations. First, lets make sure that you're subscribing to the best plan to fit your wireless needs and budget. You can analyze your usage here: http://bit.ly/1fdK9WN and then take a look at our new MORE Everything plans: http://vz.to/W24dla Let us know if you have any questions.

LasinaH_VZW

Follow us on Twitter @VZWSupport

Verizon_Support

Hello wals,

This is certainly not the interaction that we want you to have with us! I can clearly sense the frustration in your post. There's no need to switch carriers. We are committed to winning you, your business, and your trust back. May I ask for you to send us a private message so we can get this addressed once and for all.

Thank you...

ArnettH_VZW

Follow us on Twitter @VZWSupport

wals

A little too late, however thank you for the response. I have already switched carriers and I will await the end dates for the other three lines to bring to an end my contract with Verizon. "The commitment to winning me, my business and trust" I felt was not Verizon's priority when I tried to communicate my frustration to the company's supervisors regarding Verizon's customer service and policy. I lost faith in the services that I came to expect from Verizon. Also, I did send Verizon a follow up private message which has not been addressed.

I am pleasantly surprised to see the interest my post has generated. I hope that Verizon's commitment to their customers, their business and their trust will improve as a result.

Thank you.

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