Is there a 'free' early upgrade to an 5C 32GB?

I received an email saying I could upgrade my phone early to the iPhone 5C for free. I went to my local Verizon, they were out and all nearby stores were as we'll. they instructed me to go online. I did so and it was going to charge me full price, so I utilized the live chat feature. I was instructed to call support. After 40 min on the phone with support, I was told their was a system glitch and to go to the store or to call back later hoping the glitch was fixed.

I am appalled. I understand system glitches occur but nothing was done to compensate all the hoops I've jumped through, I utilized every customer service option verizon has and received nothing in return. I have never had such horrible customer service. Verizon is already higher priced than many other service providers, with horrible customer service what's the point in staying with them for 2 more years?

Has anyone successfully received this free upgrade?

Accepted answers

Verizon_Support

Hi ewhalen7190,

Getting a new phone should be exciting! I am sorry for the glitches that have occurred. Please call Customer Care directly at 800-922-0204 or by dialing *611. They can assist with all available offers on your account. Let us know if we can help with anything else.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

All comments

Verizon_Support

vbrown71

I went to the store and they too were sold out, but were still able to process it in the computer. However, I have to wait 2-3 weeks for someone to ship it to me which is extremely annoying. No one bothered to tell me that. If you go back to the store and they do this for you be prepared for a ridiculously long wait.

Verizon_Support

Vbrown71,

Getting that amazing new phone is exciting and I would want to have it as quickly as possible too! I apologize for the delay. Getting a great deal on a great phone will be worth the wait, I promise!

SarahO_VZW

Follow us on Twitter @VZWSupport

vbrown71

The annoying part to me is that I was told in the store it would only be a few days. Now when I go to check the status of the order it says the estimated ship date is 4/11 when the order was placed 3/25. That's about 17 days; I was falsely informed. Anyone else who decides to try this upgrade needs to be informed about the lengthy wait time. There is no telling how much longer it will be after it is finally placed in a box and given to the mailman on 4/11 that it will actually appear on my doorstep.

M2T2D2

I went into Verizon store and was told they were out and could NOT otder me one!! Why will some stores order and some will not VERIZON???????

gregobr8

I just spent an hour online trying to get this deal, plus a $100 credit (online offer). The phone showed back ordered until 4/25. When I reviewed the bill, it was all wrong - charges for the phone and the wrong plan. The online customer service rep reviewed my account and said the error was because I wasn't eligible for a device upgrade yet. He said I had to call and that I wouldn't get the $100 credit. I called and waited for 10 minutes, I have to hang up because of work. I plan to call and/or go to store tonight. But I hope I don't experience the same issues other users are experiencing, especially since this is the last day for the offer.

jeanjaws

I Did receive the free upgrade to I Phone 5c

xchambers

Well, the issue with the iPhone 5c 32GB promotion is that it ended on 3/31/14, yesterday... Everyone should be out of them but everyone should be able to place the order for you. Currently the iPhone 5c 32GB are backordered until 4/25/14. The promotion is overwith now anyway unfortunately. :-/

Verizon_Support

I'm sorry to hear about the problems encountered, gregobr8. I'm confident that I can help you resolve this situation. Can you please follow me ChaunceyM-VZW and send a direct message? If you include a contact number and the best to call, I will contact you. I look forward to speaking with you.

Deb59

Hate to say this but Verizon Customer Service has steadily gone downhill, need less to say I will cancelling all my 4 lines with them in December. I can cancel early but have to pay the ETF.

Verizon_Support

Debroanat,

We definitely don't want you to feel this way about us, so what can we do to restore the love? What's going on that has you feeling this way? Please provide additional details so we can turn these feeling around.

KarenC_VZW

Follow us on Twitter @VZWSupport

JCatuira

I took advantage of this offer and ordered the phone online for my daughter. My order confirmation shows the discount and she received the phone today. However, this week, I find a charge for new hardware on my daughter's portion of the bill.

Was this a simple error? Maybe a 'gotcha' in the fine print somewhere?

I want clarification on my bill.

pdx2002

I received this offer as well. Didn't actually believe it at first, so chatted online and then called Verizon rep. They walked me through the process, when I finished the order it said backordered but would be delivered by 4/11. The phone is now supposed to arrive today, but in the mean time I receive my bill with a $229.99 charge for my new "free" phone. Called Verizon, but of course their systems are down. I knew the offer was too good to be true.

pdx2002

VZWSupport on Twitter. After waiting for an hour from my first attempted contact with customer service today, I am now told that your systems should be back up in about an hour because of scheduled maintenance. (Funny that you can access my balance and I still can make a payment, but any wrong charges on your part or past communications can't be accessed) I have spent way to much time on this "Free 5c" offer, which has now turned into the $229.99 "Free" phone. The FedEx box isn't opened, so maybe it's just time to refuse the delivery and start looking for a new provider.

Deb59

I have no more love for Verizon, time for a change. Been a customer since 1995 and it is my opinion that Customer Service has steadily gone down hill. A lot of lip service and no resolution.

Buckeye58d

I had a huge issue trying to redeem this promotion resulting in no upgrade for me...

I received a promotion in the mail for a free iphone 5c. I called customer service to order my free phone the end of March. Everything seemed to go great during this call, as far as I knew my order was good to go and I just had to wait for my phone. It wasn't supposed to ship until April 18 because I chose the white color which was back ordered.

April 22nd rolls around and I decide to call because I haven't heard anything about my phone shipping. I find out my order was canceled April 8th because I didn't accept the terms and conditions. I was not told to look for these on my original order phone call. The terms and conditions were sent to a completely different number on our account (my father-in-law who doesn't text AT ALL, and I think we disabled texting from his phone). My number is the main number on the account so why texts went to him I'll never know. I looked up our past bill and current usage and his number shows ZERO texts received or sent, so I think it's BS! Anyway, the blame was put on me, even though it was totally their fault! "They couldn't get a hold of me", they have my number, duh!! I was offered all these other "deals" that involved paying a lot for a phone, i.e. Not a deal! Basically ended with they can't redo this deal because the promotion is over. Definitely feeling dumbfounded about this whole thing, deciding whether or not to leave Verizon altogether.

donamor39

I am so disappointed by the service I've received from Verizon. I went into a retail location to use this offer and was told it wasn't applicable, for whatever reason. No further information could be supplied to me. I left annoyed and figured "typical Verizon." I reached out to a customer service representative via the online chat option today to inquire about the offer and why I was told it wasn't applicable and she notified me that it was a phone/online only offer, something which I was never told in store. Now it's too late and nothing can be done, and all because of false and omitted information given by Verizon representatives. I'm not even surprised anymore. When I told the chat rep it was probably because they wanted to make a sale in store she said "that may be the reason." I get a couple "sorrys" and a "thanks for your loyalty" and I'm right where I started. When will Verizon begin to understand that this is not how you do business with valuable customers? Or perhaps they should get their info correct across the board with all of their representatives and I wouldn't have to jump through a million hoops just to get things straightened out. Thanks for nothing Verizon!