Child Item

Site Totals

61237 Questions Answered 267 Categories

Insane Data Usage When Phone Is Not In Use

I started noticing over the last month or so, that my wife's line has been using triple the data I do.

She is not a data user as I am...

Looking at the data logs, I notice weird things like the below, usage in Megs:

2/3/2014	10:55 PM	27.57
2/3/2014	4:55 PM	45.59
2/3/2014	10:55 AM	252.32

2/4/2014	10:55 AM	34.18
2/4/2014	4:55 AM	116.82

On 2/3 at 10:55AM, my wife was at home and utilizing our Wifi...both our iPhone connect to Wifi automatically...not that the spikes were at 10:55A, 4:55P and 10:55P...always on the 55th minute...

On 2/4 she used 116Mb at 4:55AM...she was asleep and again, the phone was on Wifi

2/5/2014	4:46 PM	84.14
2/5/2014	10:46 AM	93.39
2/5/2014	4:46 AM	30.25
2/4/2014	10:55 PM	61.84
2/4/2014	5:58 PM	85.13

Note again on 2/4...10:55P (following same pattern of 2/3, 3 heavy times of data usage down to the minute);

On 2/5 again, 3 heavy data usage moments when she would be at home (asleep for one of them) for two of them.

2/6/2014	12:29 PM	27.41
2/6/2014	6:29 AM	82.83
2/6/2014	12:29 AM	81.14

Again...12:29AM, on Wifi and she was asleep; 6:29AM, she doesn't get up until 7AM...again always on the 29th minute.

2/8/2014

11:53 AM

41.75

She was at home and on Wifi...

2/9/2014	6:59 AM	14.04
2/9/2014	12:59 AM	107.25

This is Sunday...both times she was asleep...she didn't wake up until 8:30AM that morning...

2/10/2014

6:59 AM

13.69

She was asleep again...

What the heck is going on here?

Can anybody help???

Comments

slim8570

I am having the same problem. Went to a Verizon store to see if someone there could help me. While in the store another customer was in asking the same question. We were both told by the Verizon store manager that she couldn't help us. She told us to call Verizon to get it straightened out. Tried to get through to Verizon on the phone and got tired of being on hold for 30 minutes. Went online to try to "chat" with a representative and I couldn't get through to anyone that way either. I have a shared plan with my husband and we have never gone over the 4GB. Now it is continually sending alerts that we are going to get charged for overage. The records show data being used all hours. Even when we are asleep??? Hope Verizon gets this straightened out soon.

Lazhil

I called Verizon and the girl who answered the phone told me that most likely my phone is losing Wifi connection and so she told me that when I'm on Wifi I should manually turn off data via the cell network.

I told her that was crap and she said she got that answer from Tech Support.

If Verizon thinks I'm an idiot, they are very wrong...something is pulling data from my device around the same times of the day 2-3 time per day a few days a month but NO ONE at Verizon is taking this serious.

unknown

Most of us set our phones to sync mail, update and backup when we are not using them, over wifi and while plugged into power.

This is exactly what your wife's phone is doing.

These data exchanges are in megabytes, 1000 MB = to 1 GB

They seem like normal amounts.

terrycloth

I know what you mean. I went on chat to find out why my ipad used 1GB of data during a time when I wasn't even near the thing. Was told that wasn't a lot. I'm sorry but when I'm paying $10 per 2GB, that was $5 for data I never got!

Lazhil

You're missing my point...I know that everything my phone is doing is on Wifi...e-mails would not drive over 1GB in data in three days.

I called Verizon and it took a girl to look into it and to send me to a tech who asked me to be in front of my wife's phone...I was not so he told me he would call me on Saturday at 11am...I am still waiting on the guy's phone call...

So far as a new Verizon customer, I'm very disappointed with the Customer Service...

I_karma

I'm seeing the very same type of pattern - our data usage log is showing usage every six hours. Are the logs supposed to show usage in real time or does verizon just collect data at six hour increments and post those results?

I've noticed this pattern because we are suddenly (since going to new plan in November and getting new iPhones) seeing our data usage go way up even though we are not using the phones any differently than before. I've tried to talk to Verizon about this but keep getting the same pat answers that do not fit my situation. No one is helping us. I've been a Verizon customer since my first cell phone (maybe in the mid 90's... I can't even remember), but I'm feeling like we got duped.

Sith123

Just got off Apple tech support, because system services (go to settings - cellular - then scroll to the bottom) were using cellular data even when I completely turned cellular data off or was connected to Wi-Fi. I do not have any confidence with the tech but basically he\she typed (using chat) that is what the phone does, IE it needs to work.

I have turned off cellular data and reset the phone and that seems to have killed these data stealing services (have not let it sit long enough to make a full determination) and I have now turned it back on to see if the issue resumes. The funny thing as I told the tech my wife's 4s does not seem to have this problem.

Lazhil

Well here's something funny...after I reached out to Verizon and they said they wanted to walk through a few settings with me and have the tech NOT call me when we agreed to follow up, miraculously, my wife's data is not out of whack this month.

My guess is Verizon found something wrong but won't admit it.

unknown

I believe it could have something to do with IPv6 being enabled on the phone that is causing issues. You think you turned data off but really didn't.

jman68

I have two daughter one with an Iphone 4S & one with 5. Over the last few months we have gotten weird data charges in the middle of the night while on wifi in the house. This month they have gone over. I have been on the phone with Verizon who blames Apple and Apple says it's Verizon. Going on here and some other forums it sounds like an issue. These data leaks are causing people hundreds of dollars. I'm looking at moving services after being on Verizon since the early 2000's. This is nickel and diming people. Nothing has changed with the kids habits. I guess going to the BBB & FCC are the best route.

Deafeye

I just bought an new iphone 5 moving from the 4s on Sprint, and I was surprised to use just 2 gb on the first week, I never used 2gb on Sprint on my Unlimited plan - of course that was just 3G never got connection crappy service! I had an 8gb plan I just now bumped to 12gb. The apps I have that are using insante amounts of data are as follows:

Facebook: 3.9gb! Yes Facebook for iPhone 5 is totally different than the version on the iphone 4s. It automatically plays videos and loads photos in higher resolution on the wall. In sprint with 3g I could never load posts, but with Verizon, loading posts isn't a problem. If you're sitting there reading every post your friends make, you will most likely eat ur data.. Also, sends user location through chat and automatically draws data for all posts that you are tagged or notified in, as well as pulling data for every alert that you get sent, event invite, candy crush request, etc. Not at all surprised at how much data this app uses and Facebook is VERY popular these days.

Soundcloud: 2.9gb.A popular music streaming app.

Puffin Browser: 1.8gb I use this Browser because it plays flash videos and loads websites in the desktop verson automatically. Not at all surprised at the amount of data used.

On the flip side I watched a movie on Netflix and it only used 540mb, and streamed a 4 hour Dj set on "Mixcloud" and that drew only 422mb. I belive soundcloud updated itself and that is what caused the spike in data usage.

I also used 3.7gb of personal hotspot and this was used with my iPad and I know it was mainly consumed downloading new apps into it from the app store. So I highly recommend not downloading apps until you're in wifi, and also turning off automatic updates of apps. I have 16gb worth of apps on my iphone, if they were to all refresh in a day, I will go over my 12gb of data in a day!

Hope this helps some of you!!!

BalloonManMike

I am seeing 2-5 MG of data being used at around 3:45 AM everyday while the phone is home on wireless also. It is too bad no one is able to determine the cause of this. Only happening on my daughter's 5S not my wife's 4S.

ttocsrednib

All 3 of our 5s and one 5c seem to be using Data at home with wifi when we are asleep. Anyone got any idea?

Child Item