I up graded my phone to an iphone 5c. I received it yesterday and call the 800# to activate my phone. During the phone call I was transferred to customer service because my phone was unable to activated. I was on hold for 30 mins and the customer service rep told me there was nothing she could do manually I would have to call the 800#. I did this 3 times, each time told the same thing! Finally the 4th time I told the rep I needed to speak to a manager and he informed me the manager wasn't available and to call tech support. So my 5th phone call to Verizon I spoke to a girl in tech support who was able to tell why my phone wasn't unable to be activated. the SIM card that was preinstalled was never registered and I would have to go to a Verizon store to get one. Here's my problem again, I leave in a rural western pa. I called my local store and they told me I would have to buy a SIM card because they are not a corporate store! The closets corporate store is 1 hour away. I am so frustrated with verizons lack of system checks that I just want to send the phone back!! I have never had this many problems with Verizon and I have been a customer for 15 years.
