I called two days before I left for Guatemala and the person on the phone told me that sending and receiving texts were free because something that deals with my phone being globally connected (I have a S4). I asked him again to verify about the texting being free and he said yes. So when in Guatemala we texted as we usually do because we were reassured by the representative that texting was free. I get my bill in late March and it is $800 over the usual month. I called that night and the representative on the phone said texting out of the country is never free, but they will listen to the phone call and call me in 1-2 days. I called back 4 days later to say I have not heard anything. The representative I talked to said there was never a request but she would do it then. It would take 5-7 business days and I would get called back. I called yesterday, which would have been the 7th business day and was told that no one has listened to the phone call. The person then told me the best thing to do is go to the website and email the complaint so it can be fixed. I come on here and find out there is no email to send it to. I just chatted with someone through Verizon's live chat and they said that I would have to call the global usage number.
I have been lied to, charged $800 because of that, and being continued to be lied to while not getting anything done. If we were not lied to about the texts being free, we would not have texted as we did, but we believed our representative. We have been a customer since 1995, prior to even being the Verizon we know now, and this just disgust and frustrates me.
What can I do? Who can I contact that will actually have the power to get something done?
