I have been experiencing a downward spiral in Verizon service. I keep calling in regards to an issue I have....when my husband goes to work in Sacramento, his phone battery power dies rapidly and his service is spotty, at best, if he even HAS service. This has been happening since the end of May. I was told that there were tower problems in the area, then told they are working on it, only to be told today that there is no information on it. I was also told that we probably have to report it to the owner of the building so they can put on a "booster" since there probably is no more tower in the area and that will help.
Over this past year we have also experienced times where the phone was just dead. NO signal, no text, no email, and when you try to dial out, dead silent. NO explanation for that, no refund for times we couldn't use our phone BUT still paid for the service.
Top it off with the fact that I actually did one of their phone surveys and stated all the problems, and they actually call back to see what happened. Unfortunately they left a message and no call back number. the call came from the number "tech support." When I saw they called again yesterday, I picked up the phone and said "hello." They hung up....obviously was hoping to reach my voicemail again.
Still no update today. Still issues with service. STILL NO ANSWERS or attempt to help out. SO.......looks like we'll be going to AT&T. I've been with Verizon for about 10 or so years...at least. I'm so fed up with this crap!
Anybody else experiencing the same type of thing?
