I bought a new Samsung S4 on Jan. 1st. I asked very exact questions about my data plan! I was having to give up my Unlimited Plan. I did not want to worry about overages (I did not want a 2Gig plan) nor did I want my bill to increase. Those were the exact first questions I asked! The Verizon Sales Rep told me I could get the 6Gig plan and my bill would not go up! I asked very specific questions and they assured me my bill would not go up!
I got my first bill and it had gone up! I went back to the store 12 days later (inside the 14 day window) and told them I was unhappy. I waited an hour for service and was then told my bill went up because of pro-rating for a partial month!I could not, did not understand his math. But he and a Verizon Store Manager assured me my bill would return back to pre-purchase level. It did not!
I asked all the questions, I was assured my bill would not go up. It appears the store lacked the knowledge my discount would not apply to my new Data plan, thus the increase in my bill!
I have spent hours holding on the Customer Service line, I have talked to reps and managers. No one will help me. I'm told it's my problem. I don't understand why they won't help me!
I was told I should have gone back within 14 days! But I did, I went back 12 days later and was told the same thing! I id everything I was supposed to do...how do I get help?
