So, between being on the phone and going to a store, I've wasted over 3 hours of my time trying to get help from Verizon Customer Service to no avail. I am currently 2 months short of completing my 2 year contract, however, the phone I have, an LG Spectrum, is a complete piece of junk and has become completely unusable. I was hoping to either pay an early termination fee or else pay out the rest of the contract and start a new contract with a new phone so I could get something usable. After much conversation with customer service via phone, I was told that my 2 options were to either go Early Edge (which is a complete ripoff...) or else just temporarily add another line to my account, pay for it for a few months then when my other contract is up, cancel that line and I would still be able to keep MY original phone number which I've had for much longer than I've been a Verizon customer. This seemed like the better option and so I went into the store to combine my account with my wife's account first then do the second option. After some time dealing with the individuals at the store they indicated that if I did this that I would not be allowed to keep MY number and that my only options were Early Edge or wait 2 months if I wanted to keep MY number. This is horrendously disappointing and completely unfathomable that Verizon cannot work this out. I feel like my number is being held hostage and that Verizon is trying to force me into the Edge program. Considering that my wife and I have been extremely good customers for the past several years, I find this type of customer service to be an embarrassment. I guess I'll have to strongly consider my third option which is to take my business to another provider along with MY phone number. Hopefully someone at Verizon will read this and realize just how pathetic this level of customer service is.
