I have been a Verizon Wireless customer for almost 20 years. I have had as many as five lines that I have paid for over the years. At the current time I am paying for 3 lines. For those 20 years I have had insurance on my lines the whole time. My husband recently dropped and broke his I Phone, smashing the face. When he went into the Verizon store to inquire about our insurance on this phone he was told we have $165 deductible. (First of all the phone was free with his upgrade.) Upon further speaking with the customer service rep, he was informed that they had a promotion right now that would not require him to use an upgrade, nor would he have to sign a new contract or anything all he had to do was pay $60 and he could get a new phone and that would be better than using the insurance. First of all $165 deductible is very expensive whatever happened to the $50 I was quoted when I purchased it? He made an appointment to come back the very next day so I could go with him because I was due for an upgrade so we could both get new phones at the same time. HOWEVER when we went in the next day and spoke with the very same person EVERYTHING had changed, this was no longer the case, he would need to use my upgrade or pay $165 deductible or full price for the phone. I asked what they could do to help us and after he went in the back and talked to a manager (very much like going to a car dealership) I was told there was nothing they could do after 20 years of being a Verizon customer. I walked across the hall to Sprint and got a quote that beat Verizon. I will be paying the extra money to cancel my lines and going with Sprint were I was treated with respect and dignity.
