We received an email that we could upgrade our son to a new iphone 5C for free. We decided to move to the family share plan and let him have the smart phone he's wanted for some time. We have had 2 smart phones for years and never connected to wifi and hardly ever used 2 GB of data combined in all the years we had our phones. After 4 days, I noticed that the data was being consumed at a very high rate and it was happening during the night while my son's phone was charging. He hardly was using it to surf the net. I called Verizon (who NEVER heard of this problem HA!), changed some settings (background apps, etc.). She was kind enough to offer to up my data plan for more money - I am thinking this is all part of the plan by Verizon. The next morning, the 5:30AM data consumption was over 1GB!!!! We went back to the Verizon store - they say the phone must be defective, but they can't switch us out because there are no 5C phones in the area. No answers. Turn off the data, monitor with data manager apps, etc. Why would I get a smart phone and not be able to use it?!?! I have a 5S and have never had a problem and never gave data a second thought and now I have to eat, sleep and breathe data overage? It's insane!! We called Apple - they can't help us, They've never heard of this and say it's Verizon's issue. We have spent hours on the phone, researching online, verifying settings, etc. I am outraged that we can't get any answers and feel like it's all a scam to get people to pay more money. After searching the internet, it is even worse when I see how many other people are having the exact same issue with no answers. I am not sure who is at fault but it seems like Verizon and Apple need to resolve the issue or they are both going to lose a good amount of customers.... including us.
