Extremely disappointed in Verizon. I upgraded my phone and plan on Friday 2 May, at the end of the transaction I was told I would receive my phone 5 May around 8 pm I inquired on FB where my phone was, after 2.5 hours and several IM back and forth, I was told I was “missing" something on my application, news to me since I filled out everything that was asked. So I called the number given because apparently Brian was done talking to me. The customer service rep was very nice however it took her 20 minutes to figure out why my app said approved but there was no phone, come to find out that my SSN was needed , I gave my SSN 12 years ago when I opened my account. How can you not have it? Furthermore there was nothing on my account stating more info was needed, I have no email associated with my account for a reason. I do not check my personal email often. I could have received a text alert but nope there wasn’t one of those or even a message on my online profile, but again that didn’t happen. I finally got it straightened out and the Rep wanted to verify my email address I had on file???? It was my personal email address ( however was no email to me asking for any additional info) So let me get this straight you don’t have my SSN that I provided you but can get an email I have not provided? An hour later I received a text message that I needed to accept the term and condition of my new contract!!!!! Really? That couldn’t be done before? Piss poor service. I am now allegedly set to get my new phone Friday a week after I ordered it , you had no issue with immediate changing me to my more expensive plan but make it difficult for me to receive my phone , I paying for service and having to spend an obnoxious amount of time trying to get Verizon to do their job! Not happy just give me my phone I should not have to wait it boggles my mind how overnight shipping can take an entire week!
