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Why is my Droid Mini suddenly not receiving all texts sent to me?

It doesn't matter if the sender is iPhone, Blackberry, etc. or Verizon, AT&T, etc. It started with picture messages. I had to send a text to whoever was sending me a picture before the picture "pushed through". Now I am sporadically not receiving regular texts. I am missing important messages - this is unacceptable!

I have service during the missed messages. I routinely get a "Messaging has stopped working." warning. Sometimes I'm on WiFi, sometimes I'm not.

Any ideas?

Comments

Verizon_Support

We don't want you to miss any messages AMKrieger, I know how important it is to receive and send them. Please make sure your wi-fi connection is turned off, then reset the messaging application (make sure it's the stock application), http://vz.to/1hSEebv . Test your messages again and keep us posted.

AdaS_VZW

Follow us on Twitter at @VZWSupport

marielaveau

I'm having those same problems, but IN ADDITION the app will spontaneously shut down, sometimes with a message that says, "Sorry, messenger has stopped working". This has been happening more and more frequently over the last 6 months or so. I'm pretty sick of it.

reinis

Same problem as the others - messages being missed and the app keeps crashing. Seems to be more than just a handful of people reporting this.

I've reset the app, restarted, removed and reinstalled the SIM card, all without success. Any other suggestions?

Verizon_Support

Thanks for performing all those steps reinis. Have you performed a factory reset on your device with out the automatic restore? We will need to see if any of your apps are having a conflict with the software on your device.

KInquanaH_VZw

follow us on Twitter @vzwsupport

mrob1822

I am also having the same issues (not receiving texts, force closing of the app, can't send messages). It's very frustrating that there seems to be no fix to this. I have been to the store multiple times, have preformed a hard reset twice and updated all apps in the Google play store. Nothing seems to work and this has happened to both of my droid phones. Can someone please let me know if you found something that works?

Verizon_Support

Hi Mrob1822,

That's not good! Let's get your issues resolved. How frequently are these issues occuring? Is the sending/receiving text message issue occuring with certain contacts or all contacts? Please delete all messages in the text message thread to keep the "force close" error message from appearing. Keep me posted with results

Thanks,

PamelaF_VZW

Tweet us @vzwsupport

mrob1822

Hello. This has been occurring for over 3 weeks since I did an update on the phone. It is very frustrating. I have tried clearing messages and that did not work. I ended up downloading a 3rd party messaging app to text and so far that texting app has worked. Will there be a fix anytime soon?

mrob1822

Also happens with any contact.

catskhiker

My Samsung Note 2 can send text messages, but has stopped receiving all text messages. Tried several fixes, tried removing battery-sim card & factory reset to no avail.

Verizon_Support

Hi Catskhiker,

That's not good! Thanks for all of your hard work, let's get this fixed. When did this issue start? Do you receive any error message on your device? What software version is your device on? Please accept my follow and send a direct message with information, so that I may review your account.

Thanks,

PamelaF_vzw

Tweet us @vzwsupport

catskhiker

Hi, I'm guessing that I've stopped receiving texts for a while now (3-4 weeks ?). This is a

rural area, so service is sometimes spotty, but normally get texts when service is reestablished. This is not happening now. I can send texts, but not receive them.

Deleted all my other apps. Factory reset. Tried different messaging apps incl verizon messaging which incidentally retrieved all my old messages, but no new ones. Tried different variations to many settings. Re-downloaded Samsung software from Verizon website. Removed battery, memory & sim card and reinstalled. Got a new sim card yesterday.

I did get text messages from Verizon Co. Yesterday my wife (iphone) did get my text message as an email coming from my phone# & not email account. My wife's texting

is working fine to other iphone & android phones.

catskhiker

Aprx 3-4 weeks ago.

No error message ever received.

Android version 4.4.2

tikibar1

How To: Direct Message and pamelaf_vzw

catskhiker

Seriously ?

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