My contract says 4gb shared plan, my bill says FamilyShare1400... 15+hours in person and on the phone and lots of promises but the bottom line is I AM NOT IN THE PLAN I CONTRACTED! My bill has been more expensive, my services deleted and I was charged for what should have been included. 26 January is when this all started.... problems pulling a 'stupid phone' off my account made it impossible to put me into the 4gb shared plan (Excuse #1 - and I've heard many more in the multiple calls to VW) Every agent makes Promises Promises... Every agent ASSURES me that they have taken care of it, and it will be corrected - and that they will put notes on the account so anyone looking at it will KNOW what had happened... Today I'm told that there are NO NOTES!! I'm ready to walk away from VW - a relationship since the early 1990s means nothing to them..... How can I get my service straightened out, guaranteed? How can I get VW to take some responsibility for their inept handling of this customer? 15+hours because VW doesn't do their job is 14.5 hours too long!
