how bad is the Verizon customer service? Well let me tell you. I just got off the phone with from their Finance Department, who called me, and they asked when I would be paying my bill. I answered never. He asked why. I said I had a billing dispute. He asked to go over the bill together (the first rep to do this) having going over the issues and reviewing the notes he said “oh wow”. I informed him that I filed a complaint to the BBB, FTC and FCC and filed a small claims suit against them. He said he understood why. He then said he would unsuspended my 3 lines (I have already disconnected 2 of them) and place my account in a “billing dispute status”. I said thank you. After about 30 minutes I called back when my saw my lines still suspended. Both the finance department and customer service both said the lines were still suspended both blaming the other department as a reason. Got to love the Verizon teamwork. Any suggestions?
