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New plan confusion?

I called to try and lower my bill. Subsequently I lowered our usage plan and was told since 1 of the phones was out of contract that line charge would be lowered from $40.00 to only 15.00 a month on that phone. When I got my bill it did not show? Called back to be told I was given wrong information and was offered a 20.00 one time credit for my inconvenience. The offer was explained in detail to me over 20 minutes confirming everything so how can that be wrong? I was so happy to be looking forward to a lower bill only to be disappointed and confused. So, am I entitled to a discount on the out of contract phone line or not.

Comments

rcschnoor

Are you on More Everything? Do you have a 10 GB or more data allowance? That is the only way the line charge for a line out of contract would have been dropped to $15 from $40.

Tanker50

We just lowered it from 8 to 2. Even with that I was advised we would receive the credit.

rcschnoor

I assume you mean you lowered it from 8 GB to 2 GB. In this case, the line charge will hopefully be lowered from $40 to $30. Since this change became effective April 17, I am still waiting for my first bill with the lower line charges to confirm.

lewisr13

Check your online documents, you should have one for each line that shows the discount.

Verizon_Support

Hi Tanker50 - You certainly deserve clear and accurate information during every interaction! I apologize for any confusion on our end. If on a plan of 8GB or lower a line out of contract or on Edge agreement will receive a $10.00 per month discount.

Thank you for choosing Verizon Wireless,

YaleK_VZW

Follow us on Twitter @VZWsupport

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