I had to file an official complaint with Verizon. I’m really appalled at the way this was handled. Best Buy’s slogan is we’re here to help and all I wanted was a simple task to be corrected. The credits put onto the account was for the going back and forth from Verizon to Best Buy to get issue resolved from my understanding. I want to make one thing very clear. I DID NOT accept the credits as a resolve to the issue and made it very plain with Tanisha this morning. I feel that it’s been shoved down my throat that you have lost your data, now deal with it. I never would have thought Best Buy would allow anyone to treat one of their customers in such a way that all my cell phone electronics have been mostly from Best Buy. Yes I am appreciative of a gift card so that I can upgrade my son’s line but now I’m wondering should I even continue with the service. The only response customer service can give me is no one offers the data package no more. Ridiculous. I regret to say I will never recommend either service to anyone ever again. I understand I found the issue late but’s it’s due to the trust I placed in Best Buy to do it right. Never would I have thought it would have been such an issue as this. I’ve spent months trying to resolve this now and I feel as if no one really cares. The countless lunch breaks I have missed being in the store to resolve the issue. Long hold times and exhausting back and forth between the 2 companies. Am I not pushing the issue enough? What is not said is that after the credits, I’m still paying 50$ monthly for his data plan. If he keeps it for 2 years that means I would have spent 1200$ on a data plan. A 300$ credit doesn’t look so good compared to that. Instead I feel like I’m being blamed for not paying closer attention and following up with Best Buy for something they should have done correct the first time. Then I’m being told by the manger this morning at Best Buy in Wilson again when I called that I should have read my contract and I should not have signed for it if I wasn’t in agreement. I WILL NEVER BELIEVE IN best buy’s slogan, “We’re here to help.” It sure doesn’t feel like I was helped. I will continue to pursue my complaint as far as it needs to go. All I’m asking for is the one thing I asked for in the beginning, My son’s line to reflect the data package. That’s it. At this point I think I need to contact my attorney. Who would he need to send documents to?
Subject line was edited by: Verizon Moderator<<>>
