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what is the email address for support

i was talking to a rep when I upgraded and she said i could get a 30 discount if i talked to someone about my upgrade but she could not do it for me.

she was in sales only.

ok so I had a problem with my phone. it stopped charging 100%. i got a new phone(reconditioned) it did the same thing. then I got a brand new phone and it did the same thing. My grandson is an electrical engineer and told me the phone is bad.

i upgraded and demanded the 30 dollar upgrade fee be subtracted from my bill for my year and a half problems with the batteries...she said you could get it if you talked to someone. i need the email to report it by email. i don't have the patience to wait for a phonecall

Comments

veryfrustrated0118

You may not get a credit for the upgrade fee. Especially if your phone stopped functioning after 18 months of use. Contrary to popular belief, Verizon is not responsible for the devices. Sure they sell them but you can also get them from Best Buy, RadioShack, Sam's Club and so on but all VZW is responsible for is the service.

jonesie730

I have been a verizon customer and worker for over 50 years. I had a problem, my daughter had to have access to me whenever she needed me and there were so many times that the phone failed me. I know that you are not responsible for the phones, but if i complain and your rep is ignorent to me and tells me that all the information i know as a ex employee is wrong!! well i know customer service is the only thing that matters now in this competitive environment. RIGHT. so i am saying if your rep said (and you have a copy of the call somewhere) that i could get a refund of the 30.00 if i called the reps on the phone, not the reps in the chat room, are you responsiblefor her misleading me? And talking to me like I was a dummy. Listen for yourself.

I think today that my phone is the greatest (the upgrad to apple 4s)and how did i suffer all that time...was i stupid like she says i was or do i deserve something for having so much faith in you that you would deliver to me a phone that works properly????even after 3 times returning the phone i had faith it would work right.( you tell me)

veryfrustrated0118

Calm down. First off, you say you as if I was an employee and had control of the situation and or your request. I am not and I do not. I am just a regular VZW customer like yourself. If your phone didn't work because it malfunctioned then it is really not Verizon's fault. That is the responsibility of the manufacturer. I take it Apple. If you didn't get a call because you were inside of a structure then that's still not Verizon's fault because they do not guarantee coverage inside any structure. I would suggest knowing where to direct your anger. While I understand that you are upset and I get it, I would not expect a credit for the $30 upgrade fee. I also understand that VZW sends you the warranty replacement it is still not VZW's fault if it doesn't work properly. They get the replacements from the manufacturer directly. All VZW does is provide the service to go to them for the replacement instead any of the other 3 carriers that make you go to a 3rd party for that.

I know you're upset but I wouldn't expect it to be done easily if you do get a credit. I hope it works out for you.

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