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Phone replacement

I have had two Motorola phones within six months due to issues with them and about to be three in six months. I do not want another one but will be forced to get one because I'm not eligible for an upgrade or the edge program. It should be made easier to get a phone after you have went through 2 or more of the same model, and have went through tech support and it didn't help. I would gladly extend my contract or go on the edge program or similar. You would think keeping a customer in contract longer or letting them pay monthly but still pay retail would be good for business. I have health problems and need a reliable phone which I do not have now. I may have to look at other services and companies which I don't want to do because I do like the network.

Comments

lewisr13

If you bought your phone before Nov 13th, 2013 you may be eligible for the Early Edge program. have you checked into that?

Jayc34

Yes, unfortunately I signed up Dec 2nd. The tech support person named all these things but said after that I wasn't eligible for any of it, why tell me then. He said I would have to pay full price up front or try to get a phone elsewhere.

Verizon_Support

Jayc34,

I'm sorry to hear about your device problems. I know how important it is to have a reliable phone, so I'm here to help. We definitely don't want to lose you and while you're not eligible to upgrade since your last agreement has not been fulfilled, I'll be happy to work with your phone to get to the bottom of the problem. What's the make and model? What's the specific problem? Has this been the same problem with the replacements?

AdaS_VZW

Follow us on Twitter at @VZWSupport

Jayc34

Its a Motorola droid 4 and yes its the same problems. The phone turns off during calls or doing anything, its very slow and freezes and it over heats even when not in use or charging. The last one did the same then finally the screen would not come on. I have removed the SD card, had it in safe mode and removed almost all of the apps as tech support had me do and the problem still exist. The issue is I don't like the phone , especially now and I don't want to be forced into getting another one and also the phone dies very fast even when not in use and I will not have a lot running. This is the worst phone I have ever had!

Jayc34

The point is I need a reliable phone like last week, I am having health issues and need to make sure I can keep in contact with my doctors. I can't do that right now and its not right that I'm paying $100 a month for a phone and service I can't use all the time. I don't understand why this has to be so difficult!

pherson

It's not difficult. Per the terms of the warranty during the warranty period it will be replaced with the same model or 1 similar if one is not available. Your phone is available. It's not Verizon fault that you don't want the same phone...it's actually motorolas. Verizon only assists manufacturers with the warranty process. So call motorola and see what they can do, accept the replacement, buy a phone via third party like swappa.com or ebay...or get a phone from a friend. All viable options.

Best wishes

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