My wifes phone was broken and was good for an upgrade so we called CS to ask about my phone that still had 4+ more months untll upgrade. He told us the Edge plan would raise our data 2 gig and we could BOTH get new Ultras which would be similar to our Razr Max with no money out of pocket and only $10 more a month. I got the confermation emails and one was shipped that evening. The next day I recieved the phone and waited the next day for the other phone that never came. I check my email and find a "update" to my order saying it was cancelled. I call the number provided and was told that only one phone was eligible and there was nothing I or he could do about it. This was all after spending about an hour on the phone with the original rep walking us through our order on my pc since he was having trouble with placing the order on his end. I would think that the CS rep would know what he was selling, IF we were eligible, OR not, as well as the online site either accepting our order or telling us it couldn't due to ineligibility. Like many I'm a long time Verizon customer and just keep getting disapointed over and over. I'm a retired UPS driver and last year they called to let me know that my corp. discount wasn't good any more since I was retired after repetedly being told by other reps that it was in the past. Granted it wasn't much but on a fixed (retired) budget every penny counts.
The rep I spoke with yesterday of course seemed less than enthused to talk with me or offer anything other than to switch my plan back to what it was and to send the unactivated phone back. I can't wait to see if my bill is incorrect or what kind of charge was added because of the mistake. Very sad. I hope that there is another carrier that has acceptable coverage in my area so we can try them out. Unacceptable.
