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Where can I get phone number or email to contact the corporate office about customer service?

I would like to report about service I have been receiving for the past 4 months with customer care. I have been trying to get my $800 deposit back and applied to my bill. I have been told by 4 different people, 4 different things. I am fed up and I'm ready to cancel my contract with Verizon and go to another company, WHICH can provide me the same coverage cheaper than what I'm paying not on 4 lines. I ask for a number or email and I get told to go to myverizon.com/contact us. THAT is not what I want to do. I want to speak to a human being.

Comments

pherson

1. Your deposits are returned on the bill period AFTER 12 consecutive ON TIME payments.

2. The only numbers to reach customer care are the numbers you have dialed. There is no other number to dial.

best wishes

budone

Scroll halfway down the page I linked and choose your regional president and send them an email.

Leadership | Verizon Wireless

Verizon_Support

scn3212,

Help is here to take care of all your concerns. We strive to provide you with excellent customer service, I'm sorry to hear this was not the case. I will do everything in my power to turn this around. I know it's important to receive your deposit back. When did you establish service with us? What were you advised of when you called?

AdaS_VZW

Follow us on Twitter at @VZWSupport

scn3212

I had started my service in February of 2013. February of 2014, I was told that I would be getting my deposit back around May 2014. I was good with that, I added 2 more lines to my plan for that ONE reason, that I was getting it back or credited to my account. Around April 27-28th, not sure of exact date, I spoke to someone in financial services department and I was told that my deposit should be applied around May 7,2014. She then set up a payment arrangement for May 7, for my bill. On May 9, I called and spoke to someone else in financial services, where I was told my deposit got pushed back to August 2014 because of a returned check, which is ACTUALLY A CANCELLED PAYMENT MADE BY ME, because the amount that was scheduled was smaller than the actual amount. The next 2 days I made payments for the GREATER amount. I requested to speak to someone in the treasury department, and was told there is NOT a direct line to them, they can only be contacted by email, which I could NEVER find an email for them or for the corporate office to speak to someone higher up. I called AGAIN this morning to get a number or email and I was given the number to ANOTHER CALL CENTER, and was NOT able to get anything resolved!! I am fed up, and DONE WITH VERIZON WIRELESS. I HAVE ALREADY PLACED AN ORDER WITH ANOTHER CARRIER, AND I AM TERMINATING MY CONTRACT WITH VERIZON. I CAN'T EVEN SPEAK TO SOMEONE IN THE CORPORATE OFFICE, WHICH I BELIEVE IS HORRIBLE CUSTOMER SERVICE!!!! #NOMOREVERIZONWIRELESSPROBLEMS#

pherson

There it is. Problem solved. Bad check; reset of deposit refund.

budone

You cancelled a payment, thus paying it late. Yep, that will keep you from getting your deposit back for a few months

Mariapolo38

I need help Verizon Wireless cuz I did a warranty claim and I did it i got the replacement phone. so I got the replacement phone but then a week later I check my bill and they were charging me for that device that I have sent and so I guessed it was damage so I called and after that t I saw they were charging me to damage and I asked if I could send back the replacement phone that they have send me so they could take those charges away because I cannot afford to pay $300 for a phone that I had bought already and have paid $500 when I first got it..so the person that I talked to said yes but that I had to return the replacement phone.so I did so now the company has a two phones and they don't want to tape the charges away... I'm so tired of calling the customer service I've been calling them from over a week now andthey don't do anything to help me.. and I don't understand why they trying to make me pay $300 for a phone that belong to me already .can you guys please help me to solve this problem I cannot afford to pay $300 for a phone that I have bought already

Verizon_Support

Hi Mariapolo38!

I'm so sorry for any and all inconvenience with your replacement phone, and everything that ensued afterwards. I'd be happy to take a look into this for you personally. I've followed you in the forums. Please accept me, and follow me back. Then, send me a Direct Message and I'll be able to check things out for you.

Thanks!

ChristinaB_VZW

VZW Support

Follow us on Twitter @VZWSupport

Mariapolo38

Hey christina how do I follow u and what page are can u girve a call at (removed) it will be easer for me thx

>>Personal information removed to comply with the Verizon Wireless Terms of Service<<

Edited by: Verizon Moderator

Mariapolo38

I dont understand anything of this can u guys jst give me a call or can i get ur number so.i can call u guys

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