Why did I use so much data all the sudden?

crick2014

I have had smartphones with Verizon for years. My last one was the iPhone 4. I never went over 1 GB data with that phone. This month, I upgraded to the 5S and I blew through almost 4 gigs in two weeks! I do not watch videos, listen to music, or download anything. My usage has not changed in any way whatsoever; I simply check mail and occasionally hit a search engine. What the hell is going on, Verizon??

Accepted answers

Verizon_Support

I definitely understand your concern crick2014 and I assure you we're on top of it. We want you to enjoy the service you deserve in your area. Please tell me what zip code you're in so I can check the area. The new software update comes with Settings that will allow you to prevent using more data than before. Please review the steps http://vz.to/1erBx0K .

AdaS_VZW

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Verizon_Support

Lets make sure that everything adds up and you can fully enjoy your new iPhone 5S crick2014! Since the device is 4G phone, then it is processing data much faster than your iPhone 4 which causes an increase in usage. You can gain a better understanding of what activites are using the most data by http://vz.to/1eQEXuj

AshleyS_VZW

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crick2014

Actually, my phone only has 3G. It must be the area I live in. And I have read numerous articles about inexplicably high data usage with the iPhone 5S and Verizon Wireless. Going from 1/2 a gig a month to essentially 8 gigs a month is not acceptable. There are many sites and blogs dedicated to this very problem. Get it together, Verizon.

Verizon_Support