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Verizon Cloud VERY slow uploads

JF321

Started using Verizon Cloud yesterday and found it to be VERY slow. It say it will take more than 2 days to back up my 14 GB of music. I've got it uploading using my Verizon DSL and it takes up most of my bandwidth in performing the upload. Using home computers to view the web or downloading emails becomes EXTREMELY slow.

In addition, the backup of my contacts seems to be a complete failure. It says it backed up only six of my contacts and then when I check to see which contacts it backed up, there is only one showing. It also changed that one contact. It is a complete failure in my opinion.

Is anybody else seeing these issues?

Verizon, are you aware of these problems?

For now I'm turning this useless service OFF!!!!

Comments

Verizon_Support

JF321, let's speed up this process. This may be a memory capacity issue on your device. Try uninstalling any unwanted applications, delete unwanted text messages and e-mails, and delete pictures/videos that you no longer want. You will then need to power your device off/on to soft reset and try to back your device up at the cloud again. Keep us posted. Meanwhile, for more information regarding the Cloud feature, click: http://vz.to/IsygQ6

LasinaH_VZW

Follow us on Twitter @VZWSupport

unknown

Verizon's cloud service is terrible. Use Box, or Google drive and there are others that work much better and more storage in some cases for free.

Good Luck

JF321

I have 32 GB of storage space with almost 6 GB free. I've deleted everything that I deemed unnecessary as you suggested and restarted the backup process. It still said it would take DAYS to backup my phone!!! I tried to reply to your suggestions while the backup was running and it took MINUTES to upload these pages on my laptop. I had to stop the backup process to be able to respond.

Just face it, Verizon Cloud is pretty much useless since it take so long to perform a reasonable backup. As others suggested there are other cloud services that are MUCH better.

BTW ... you never addressed Verizon Cloud changing my contacts and not completely backing them up. I'm not the first to see this behavior. Others have commented on this bug.

As of now, I'm really sorry I changed plans to get more space on the worthless Verizon Cloud!!!

Vas62

Terrible. Just wasting of time. Trying to upload from my desktop and it takes eternity. Just going to delete their app and turning off that feature.

Total crap.

Vas62

But I must admit streaming from cloud to my tablet flawless.

Verizon_Support

We want you to get the most out of the Verizon Cloud service at all times, Vas62! To confirm, the slowness is happening when using the desktop does it do the same with a direct upload using device? How large are the files that you have tested?

YaleK_VZW

Follow us on Twitter @VZWsupport

Vas62

I tried desktop app and tried from "Manage media " browser based opening My

Verizon. Today trying to upload fef PDF files allways getting either

"Network error" message on browser based upload or Backup failed on desktop

software. Files not large. I even tried to upload single file (few megs) and

it failed. Maybe because its Sunday and some maintenance is going on. Will

try tomorrow.

Regarding speed, yes it's very slow with desktop app ,no matter what. Little

bit faster with browser. Comparing to other cloud services ( I have

dropbox,google,amazon,iClouds) so far the speed is way below so you guys

have to check it.

I didnt have much to upload from device (iPad). Only 70 photos so I didn't

benchmarked speed, but it was fairly good I guess. I mainly want to upload

from desktop and be able access it on device on the road.

Vas62

Ok. Today uploaded few gigs of photos using desktop software. I would consider speed of uploading as good.

Maybe even as a very good so for me topic is closed.

Best regards to everyone

Verizon_Support

I apologize for the speeds you encountered while trying to upload Vas62. We definitely wants this to function at top speed, like it should; we appreciate the feedback. Please clear cookies, cache and browsing history in addition to utilizing Internet explorer.

AdaS_VZW

Follow us on Twitter at @VZWSupport

Hoagie-23

Verizon Cloud is pathetic on the phone as well as on a computer. It runs about as fast as a 56K modem. I disabled it because it isn't worth using until they fix the issues online and on the phone. Beyond that it has limited options as other services out there!!!

cwhatley

OMG, what a total waste of time. I only have 40 contacts, no music but 400 pictures, after 2 hours it is telling me 4 more hours to go. I could write these on a piece of paper and re-key them quicker. I was told not to use any of the Verizon apps, now I know why.

erekkudla

I can't even get my Verizon Cloud to open on my phone at all. good times.

garebare48

I'm having that problem too. Just photos. I'm using it on my MBP and I have TONS of memory free. What it does upload is painfully slow, and well over half of the photo uploads read "failed" in the details window. Dropbox is like greased lightning compared to this. I'm now sitting in a library with wifi download speed of 85MBS+, and upload speed up to 100MBS and more. I can't backup my whole library because I don't have enough time to wait on it (avg 1-1.5 days, according to the computer). And now for the cherry on the top: when I go back and try again, it tries to get ALL OF THEM again, it can't tell where it left off? My original count was 800 and change, the cloud is up close to 3,000 now, and never gets them all. Time for a radical update, Buckos!

ddruml

Very similar to the experience I have had arriving at the same conclusion. Partial backups, speed issues, and the contacts issue make this service unreliable as a backup tool, and reliability is the foundational need of any backup service. The system probably needs a rebuild from ground up. Every company has things that they do good and bad. This right now it is not in the good category and after 4 days of indentifying bugs with the authentically kind help of support and zero success, I can say it is not worth your time to use.

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