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Fed up, over it, and done

Well it looks like I have been reduced to the level of taking to a public forum to put this PATHETIC company on blast seeing as how customer service in stores, on the phone, and even contacting the better business bureau wasn't able to solve anything. Let me tell you folks a little story about how Verizon has treated me. My account was originally created as a sub-account of my grandmother's account. Soon after, we went into a Verizon store to have the 2 accounts separated. The representative went into the system to do what he had to do and my account was supposedly set up in my name. I then added a line for my husband and then eventually added a third line. Over 4 years have passed since this happened. Now, we find out that the representative "didn't do something right that day" and our accounts are still linked together. Meaning that when my grandmother fails to pay her bill, my bill with a ZERO balance shows up past due. Needless to say this does not sit well with me. I was then told that even though my account is in MY name, my social security number on file is listed as my grandmother's number. (Um...can you say FRAUD??) Ok. So simple solution right? Verizon, please correct my social security number in your system and officially separate these 2 accounts like your rep in the store SHOULD HAVE DONE IN THE FIRST PLACE. "Oh no. Sorry we can't do that without opening you a new account and based on your credit score that would require a $400 deposit per line. What? You have admitted that your employee made a mistake and you want to penalize a customer of 4 years? I have taken this as far as I possibly can, been hung up on by phone reps and treated like garbage. So guess what? one of my 3 lines is up in April and I will be going to another carrier with that one because I would rather pay a new company a $400 deposit to start new service than pay a company that treats me the way Verizon does. I will also be pulling another line when it comes due in January of 15 and going to another carrier with that one. This is YOUR doing Verizon. You have made it clear that instead of continuing to get my renewed contracts and money from me on a monthly basis, you would rather "demand" $1200 from me in deposits to start a new account. Goodbye and good riddance! I will make sure to blast this into every social media outlet I can. I may be one person but my word will be heard.

Comments

unknown

The problem was you were at the time supposed to do an Assumption of Liability for the line you wanted broken off from your grandma's account. Grandma would have had to be present to OK the device from her account to be assumed by you.

However through a mistake or through incompetence this was not done correctly. at that time you would have been subjected to a credit search and if the report was bad, you would have been required to pay the deposit.

So you really are not on your own. You thought you were but alas you are not.

Now if you require it to be done correctly and the report says you have bad credit they will require that $400 to let you have the account in your control. Please note if Verizon stated your credit search was not good, no carrier will not give you service without a deposit.

Now since the accounts are really not yours, it is doubtful you can transfer them any where without your grandma's permission or authorization. More hassle I know,.

Good Luck

FEDUPANDDONE

That's the thing. She has been present every step of the way and OK's this change every step of the way. It is the company that is refusing to assist. My credit was also much better back then when this was supposed to have been done. At this point, that is neither here nor there. At THIS point, I am more than willing to take a deposit to a different company than pay it to my current company that I have been loyal to with an account in MY name for 4 years simply because they don't want to be loyal to me in return.

FEDUPANDDONE

Also, the account I have with 3 lines is 100% in my name. I get the bills to my home. I cannot see her lines nor can I see her billing info. They are simply connected by the fact that her social security number is on file with my account (in my name) or so I have been told by their "reps."

unknown

FEDUPANDDONE wrote:
Also, the account I have with 3 lines is 100% in my name. I get the bills to my home. I cannot see her lines nor can I see her billing info. They are simply connected by the fact that her social security number is on file with my account (in my name) or so I have been told by their "reps."

Yep I gathered that from your initial post. However SSN's are what authenticate the account. You can like the gas and electric company have a bill sent to you in your name but it is the holder of the account SSN that actually owns the account.

Being in your post you get notified of grandma paying late or not at all would lead me to believe that Verizon yet again misinformed you.

You could try porting those phone lines to another provider and if approved may be able to purchase the devices you need to aquire service from them on a payment plan. Now the kicker, if your report comes back as no good, you have to shell out $300-$800 per device right then and there, plus the security deposit. This may cause you thousands to get new service. You may also not have access to your former cell numbers. A lot of if's.

I do wish you good Luck.

FEDUPANDDONE

Thanks. The one thing I have is the power of a consumer and I can take my money to another company, yes deposits and all. Quite sad, really given all that I have spent already and would spend in ongoing contracts that Verizon would rather see me walk. I don't struggle with money and will happily give sprint or At&t thousands up front before I will give Verizon the money. Crying shame.

Thanks again for the suggestions.

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