I just received a bill with many errors, at least in my opinion. How do I contact your billing department? I have stopped autopay pending resolution.
Simply call CS, *611 from you cellular phone or 1-800-922-0204 from any phone.
I Have had problems with their billing ever since I added a new phone. They said I owed for equipment that we paid for. When I asked what equipment they were charging for they couldn't answer. When I added new phone I told the guy I didn't want 2 bill and put the new phone on my regular statement. They didn't!!! When I paid my bills it wasn't registering. They were showing me past due each month! I have called 10-12 times and each time they say they fixed the problem. Then I get a text message that I am passed due! They would argue with me. I am sick of Verizon!! they have turned us into the credit bureau saying we are passed due! I have never been passed due! They finally checked things out and found out they were putting my payments to another account. Each month they would tell me they straightened it out and each month I was getting past due notices!!! What is wrong with this Company??? One had doesn't know what the other is doing!! All they know how to do is argue with you. I'm at my wits in. I guess the only way to solve this problem is to get a Lawyer!! Will not go with Verizon again!!! I'm tired of having to spend hours on the phone with rude people that say they have fixed the problem and they never did anything. Scammers!!!
*611 is what caused the trouble in the first place. I want to talk to the accounting department.
FYI, I tried to switch numbers on two phones already on my account, specifying I did not want to switch plans. VZW switched plans, and my data got cut from 6GB to 2GB, but it did go from 4GB to 6GB "because I was such a good customer." It is likely I will soon be an ex-customer. Two lines are already gone and one on 'temp' suspend.
Good luck with the accounting dept. they are a bunch of idiots that don't want to admit they screwed up. They are just there to argue with you.
Sent from my iPad
*611 is VZN - customer service, tech support, financial services, ...
Rcschnoor,We definitely don't want you to feel that way! We want to get this issue resolved! What is going on with your bill? I would love to help get this resolved. StevenR_VZWFollow us on Twitter at @VZWSupport
Unfortunately, Steven, this is representtive of *611 support. "Rcschnoor" doesn't seem to have any problem and doesn't seem to understand why anyone else does either. I would say the VZW is probably good at solving non-problems, but creating them where none existed before seems to be their special ability. What makes this really bad is that after a round of frustrating unsuccessful calls it seems reasonable that we would be reluctant to continue that cycle so there is no solution that involves calling them one more time. On my last call I asked to speak with a supervisor and was told there would be approximately one hour of hold time. I asked for a call-back and was told that was "not possible". Would you wait on hold for an hour to talk to a CS supervisor given the success you have had in all other calls??? I am happy that VZW monitors this forum because apparently this is as close as we get to presenting 'facts' in writing, although by the time a customer gets here it is probably too late.
"Cmodeere", if it helps any I do understand your problem. VZW uses any change to void a contract and unilaterally create a new contract that makes them more money. This is true even when you begin the conversation with, "I want to keep my existing plan." Early this year I added a BASIC phone to a family plan, thinking it was going to be $9.99 for the line that would share the same plan. Wrong.... my bill went from $113/mo to over $160/mo. Nothing I could do about that because the CS rep did change my plan and apparently there is nothing I can do about that other than find new alternatives for cell service. So now after many years with VZW I am dropping lines where I can. I wanted to switch two numbers around and this time they changed the data plan and I went from a "double your bytes" promotion last year (with no expire date) down to 2GB. So that is how they expire contracts: any slight change in service.
OK, back to my billing issue... When they switched the two numbers the 2GB of data stayed with the basic phone that has never used a byte of data and left my smart phone with no data. This lasted about a day (several *611 calls), but that was long enough for them to charge $10 for data overage on the phone than has never done data. In addition, they charged me a $15 'reconnect' fee for re-activating a phone that I had temporarily suspended. It is my understanding that we can suspend and reactivate online for no cost. Admittedly $25 is no big thing, but between this and the unwanted plan changes (all to their advantage) there is a matter of principle here.
I'm glad someone understands. I am so mad at them!! They turned us into a collection agency because they were putting all my payments to another account!! They kept saying I was past due and argued with me! Finally they found that they had us down as 2 accounts and I told them that was their fault! The cs rep said, So what if it was their fault? I was madder than hell then. She finally told me I wasn't past due. I told her I already knew that! When someone tries to mess with our credit I go off the handle!! We had perfect credit before I went with Verizon. How Companies can get away with the things they do to consumers is beyond me!! I can't wait till my contract is up and am telling everyone I can the billing department screws everything up. I asked for a letter of apology from them but evidently they won't do that. I got an email from a Steve at Verizon saying he would like to find out the problems I'm having.. He must be afraid to call. I don't ever call verizon on their 611 number, I use a landline because I would have to have my smartphone on a charger because I would run out of battery. Then when I hang up with them my Iphone will ring wanting me to take a survey!!! I just hang up on them. This has been going on for 6-7 months!! You would think in that time, they could get things straightened out.!! What makes me mad is the people they are screwing and the people just pay them what they want. I may have to get a lawyer but I'm going to get this straightened out one way or another!! I don't think it's over yet. I don't give up when I know I'm right. I hope you finally get your problem straightened out too.
Cmodeere, look at the brighter side of where you are now. If Steve from Verizon sent you an email and you can respond that way I'd say you are on the way to recovery. I am old and hard of hearing, so *611 is difficult for me, especially when they start giving me the runaround. Also, I haven't figured out how to record a *611 call so I can prove what I said in the transaction. Except when you work for the IRS it is possible to keep a record of your emails. Email Steve, be nice because it wasn't him who caused you the problems, and you will be fixed up in no time. I really don't think it is the CS reps that are at fault here; it is a corporate problem. CS seems to have not much more to work with than what we have online -- and if you have ever tried to figure out the best deal online you know what a nightmare that can be. Good luck.
Verizon Wireless Customer Support wrote: Rcschnoor, We definitely don't want you to feel that way! We want to get this issue resolved! What is going on with your bill? I would love to help get this resolved. StevenR_VZW Follow us on Twitter at @VZWSupport
Verizon Wireless Customer Support wrote:
Rcschnoor, We definitely don't want you to feel that way! We want to get this issue resolved! What is going on with your bill? I would love to help get this resolved. StevenR_VZW Follow us on Twitter at @VZWSupport
Feel what way, stevenr_vzw? I simply made one post on this thread and that was to provide the phone numbers for CS.
rheiges wrote: "Rcschnoor" doesn't seem to have any problem and doesn't seem to understand why anyone else does either.
rheiges wrote:
"Rcschnoor" doesn't seem to have any problem and doesn't seem to understand why anyone else does either.
Not sure what is meant by this statement, but I can certainly understand why people can have problems. I have had some in the past which I got straightened out and I am sure I will have others in the future which I trust will also get worked out.:smileyhappy:
Steven,
The reason I added a new phone to Verizon was because I got a letter in the mail stating phone (removed) was eligible for a free upgrade to an iphone C5. This was my husbands phone. All I had to do was pay a $35 activation fee. We had not had a problem with verizon for the 2 years we were with them. I got tired of having 2 bills, so I decided to go with Verizon. I had a 4s and they said I could get the 5s and it wouldn't cost me anything because they would give me $200 for my 4s. That was great! I told the associate at the store I wanted to add this phone to the 5c billing and didn't want 2 bills. I get my first bill for over $200. I called Verizon and asked what that was for. They said for equipment. I asked what equipment and they couldn't tell me. They just said equipment. I explained our phones were a washout. Mine being free with trade in and my husbands charge was $35 activation, which we put on our credit card. The argued with me. I asked to speak to a supervisor. Some other person came on the phone and told me they had all kinds of problems with that email or letter about the free upgrade to the iPhone 5c. She would get it straightened out. I trusted her. Then I get a text saying I was past due!!! I have never been past due!!! I have called every month since I added my 5s and keep getting lied to. This has been going on for for 2 long!! They turned us in to a credit agency!! From what I understand from another site I found, they do this to everyone. I've had it! inally this last Friday after arguing with a rude rep, they found my payments were going to a different account. Verizon's problem, not mine!! She said, "so what if it is Verizon's problem?!!" Great customer service and a smart (removed) on top of it!! You turn us in to a collection agency for a problem you created!!! Then she says we aren't past due. I already knew that!! I wish someone from verizon would get their problems straightened out. I wish you would just let us out of our contract. You probably owe us money from late fees. I am so discouraged. Then after I get off my landline, my cell phone rings and it's Verizon wanting me to take an automated survey!!! I hang up!!!
I can't wait to start arguing again next month when my bill arrives!! You guys are a joke!! You tell me everything is straightened out and so far nothing has been straightened out in the 6-7 months I added the 5s. Any Company that gives us a mark on our excellent credit I have a huge problem with especially when it is the Companies fault!!!
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator
Rheiges,Oh wow! That is absolutely ridiculous! I am so sorry you have had to go through all of that. I can definitely understand your frustration. I would like to personally speak with you and go over your bill together. Lets get to the bottom of this. I want to turn your frown upside down! I want to make you a happy customer! I have followed you. Please follow me and send me a DM. StevenR_VZWFollow us on Twitter at @VZWSupport
