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Why doesn't my device ring when one person calls me?

bro0klynbridge

My phone will not ring or vibrate when my boyfriend calls me but will when anyone else calls me. it used to ring when he called but then all of a sudden stopped. i have not changed any settings or even the ringtone for my boyfriends calls, so i dont understand what the issue is. all of my settings for volume, ringtone, vibration, etc are turned on.

Accepted answers

Verizon_Support

That is pretty strange, bro0klynbridge. But you've come to the right place for answers. Checking the contact settings to make sure you don't have the calls set to go to voicemail for his contact as Ann154 mentioned is a good start. When you select his name in your contact list, press menu and look for the "All calls to voicemail" box. Your phone will still show a missed call but the call will almost immediately go into your voicemail if the box is checked. Also, try to edit his contact listing and select a different ringtone to ensure his line isn't set to the silent option or possibly a ringtone that's been removed from your phone.

JenniferH_VZW

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All comments

Ann154

I would suggest you check his contact info in the Contacts app and verify you don't have him set up to be blocked by the phone.

bro0klynbridge

I dont think he would be blocked... wouldnt that block the call completely? It shows that there is an incoming call, it just doesn't make any sound or vibrate like all of the other calls. but thank you, i will check it.

Verizon_Support

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