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really poor 4g signal recently downtown richmond 12th and main st

In the past 4 days my 4g reception has been horribly lacking. i used to get up to 1-2Mbps (using speedtest.org app) in this location very conisistently. now the speed is less than 512k. has something changed in Richmond VA? The specific location is at 12th and main street.

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Verizon_Support

Hey there, jkennebeck! I regret the loss of speeds there in Richmond, VA. I've looked into this, but found no evidence that services have been changed in any way. If this is still an issue for you, please share the zip code for the location in question (at 12th and Main). Is that an office? If so, what happens when step outside of the building? Does it improve? What model device do you use? Do you know of any other VZW customers in that location experiencing what you're seeing?

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

jkennebeck

The zip code is 23219. Yes we are in the bank of america building on the

second floor. there is minimal improvement outside the building. not

much. i'm using a samsung galaxy s4. yes most of my colleagues that have

verizon have noticed the drop in service.

On Sun, Mar 9, 2014 at 12:45 PM, Verizon Wireless Customer Support <

Verizon_Support

jkennebeck,

Thank you for the information. I would love to open a ticket regarding your service concerns. Please follow and private message me so I can file a resolution ticket to have our technicians check your coverage.

LindseyT_VZW

Follow us on Twitter @VZWSupport

jkennebeck

OK I just did that.

@jkennebeck

On Wed, Mar 12, 2014 at 12:12 PM, Verizon Wireless Customer Support <

jkennebeck

still horrible reception. i added you on twitter but have not heard from

you

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