I have been a customer with VerizonWireless for over 10 years. I called two months ago because they had a new rate plan, in reading information on the website, it appeared they were going to switch everyone to the new program. I called (mainly because my bill was nuts) and the rep told me the new plan she was switching me to was $180 per month. The first bill came and it was $280, which they explained away as I was switching plans. The next month it was $255 (which was $25 more than I was paying), when I called the rep - was very quiet. I explained what I was told and she seemed confused. When I asked to speak to a supervisor, she stated they were all in a meeting and one would return my call within 24 hours. IT HAS NOW BEEN 36 HOURS AND I CAN GUARANTEE I WILL NOT HEAR FROM VERIZONWIRELESS MANAGEMENT UNTIL I CALL THEM AGAIN.
This is truly wonderful customer service!!!! Does anyone know how to reach somebody at VerizonWireless, that can explain why I was told one thing and then received something else. My thought is if they treat a 10 year customer this way, how are they treating the new customers.
