How do I stop com.google.process.gapps has stopped error?

mheineman

My HTC Rezound started displaying the "com.google.process.gapps has stopped" and "Google Play service has stopped" errors almaost every 5 seconds.

I tried the clear cache and restart options found on the Internet with no success. I tried uninstalling the most recent downloaded apps, even though they had been running without the errors for some time.

Android version 4.0.3

Any help for an HTC Rezound would be appreciated. Thanks.

mheineman

MichelleL_VZW,

Thank you for your response. I spent some time yesterday with an HTC rep in Colombia and we had to eventually factory-reset my phone. This solved the problem.

I really didn't want to do a factory reset and we tried just about everything else. We did the boot to safe mode and the messages were still appearing frequently,. The "simple" solutions found on the Internet for other devices such as Samsung's did not work at all.

I have three bits of wisdom for other HTC users who might have this issue.

1) Create backups.Connect your device to your PC via USB and back up both the internal storage and the SD card before a factory reset. I would have lost important data that only existed on the internal storage if I hadn't. Also, ensure your contacts are synced with Google or backed up using Backup Assistant (or the more recent Cloud).

2) When you do a factory reset, you will have to check the "Erase All Data" box, but you don't have to check the box to erase the SD card.

3) Even though it was a pain to reinstall and re-config, my phone feels faster and reacts "snappier" to swipes, etc.

Thanks for your consideration. - Matt